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Aftermarket Operations Specialist
2 months ago
Do you have a high level of integrity, accountability and a desire to excel? Do you like to work independently but still be part of a great team? If this is you, Butler Machinery wants you to join our team as a Aftermarket Operations Specialist. This position will research and develop flat rate systems while improving standardization practices in our service department.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace
Responsibilities:
- Help guide and make decisions on questions from Aftermarket teams to ensure alignment with company policy and procedure for consistency purposes.
- Support customer maintenance contracts and machine health to include contract invoicing, managing financials, scheduling services, and write recommendations on identified issues.
- Review KPIs for consistent performance and process improvement.
- Provide training to associates on new and existing processes.
- Works with management and product support to initiate and execute improvement projects.
- Collaborates with data analysts to analyze data and create reports that business decisions can be derived from.
- Works within and promotes vision, mission, and values of BMC.
- Performs other duties as assigned.
Qualifications:
- 1-3 years of industry experience in product support preferred.
- A mechanical aptitude is preferred.
- Basic Accounting knowledge.
- Proficient in MS Office and related software.
- Excellent attention to detail
- Excellent oral and written communication skills
- Creative and innovative problem solving abilities.
- Strong time management skills with ability to multi-task
As a family business for three generations, we currently employ over 900 associates in 20 locations, plus our Corporate office, throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
- 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
- Health Insurance – 4 plan options including 3 High Deductible plans
- Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
- Flexible Benefit Plans
- Dental Insurance – 2 plan options
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Employer paid Short-Term Disability Coverage – 60% of base pay/salary
- Long-Term Disability Coverage
- Maternity / Paternity Benefits
- Holidays
- Paid Time Off (PTO)
- 401(K) Plan
- Employee Assistance Program (EAP) – including Health Coaching
- SmartDollar – employer paid financial planning program
- Legal Shield/ID Shield products
- AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability
Butler Machinery Company Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. EOE/Minorities/Females/Vet/Disability
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