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Program Advocate

3 months ago

Leominster, United States South Middlesex Opportu Full time
Job DescriptionJob Description

SUMMARY

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
  • EyeMed Vision Insurance
  • 403(B) Retirement Plan with a company match on day one.
  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

PRIMARY RESPONSIBILITIES

  • Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
  • Maintain the safety of clients and staff during each shift.
  • Check with other staff and read log for information pertinent to previous shift.
  • Maintain appropriate logs and files for each shift.
  • Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
  • Attend regular staff meetings and participate in appropriate trainings.
  • Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
  • Ensure rounds are done every 15 mins.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Minimum 2 years’ sobriety.
  • CPR and First Aid Certified.
  • Demonstrated sensitivity to the needs of the low income.
  • Excellent interpersonal skills.
  • Ability to respond in crisis situations.
  • Knowledge of substance abuse and mental illness preferred.
  • Basic computer skills to maintain trainings as assigned.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to Program Director.
  • Direct reports of this position are none.

PHYSICAL REQUIREMENTS

Ability to ascend and descend stairs.

Ability to lift 50 lbs. or more.

WORKING CONDITIONS:

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace


Tuesday - Friday 11:00pm - 9:00am
40 hours per week