Sr. Technical Product Manager

3 weeks ago

Phoenix, United States Virtuous Full time
Job DescriptionJob DescriptionAbout Us

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits 

 

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do. 

The ideal candidate for Virtuous embodies our values by:

  • Asking questions with a spirit of curiosity

  • Giving feedback freely with candor & grace, welcoming it in return

  • Displaying a passion for philanthropy and technology 

  • Serving with joy. Everyone is willing to make the coffee

  • Celebrating the wins & milestones of others 

  • Assuming good intent & demonstrating trust in others 

  • Pursuing relationships with people different from themselves & creates space to be human

Find our core values & more here.

Position Summary
As the Senior Technical Product Manager of Data Products at Virtuous, you have the unique opportunity to drive a broad range of product functions for market-leading BI, analytics, and AI products. This is your chance to drive innovation for some of the world’s leading nonprofit and social impact organizations by crafting product strategy, conducting continuous discovery with customers & stakeholders, driving the product roadmap, managing development cycles, and ensuring product delivery. You will join a tight-knit, highly skilled product team focused on outcome-driven excellence with empathy towards teammates, customers, and partners. 

Reporting to the VP of Product, you will work closely with your product trio along with engineers, technical support staff, CSMs, and 3rd party vendors to manage, grow, and maintain a best-in-class suite of Data products. You should feel at home in a highly technical environment, using your background in enterprise data platforms, data science, BI + analytics, AI, and customer-centric technical product management to deliver measurable wins for both Virtuous and our customers.

Responsibilities

As a member of a nimble team, responsibilities for this role are typically split between:

Maintaining our Data Products Roadmap & Strategy

  • Crafting and managing margin-enhancing product strategy using your understanding of the market, customers, and the business to inform your recommendations

  • Documenting and maintaining an organized roadmap, ensuring that it is visually clear and up to date for all stakeholders

  • Planning and prioritization of feature updates based on continuous product discovery and in collaboration with Sales, Customer Success, and executive stakeholders

  • Adaptable resource planning and allocation across design, engineering, and QA

  • Proactive planning of support structure upgrades/improvements

Release Cycle Management & Feature Documentation

  • Engaging with internal stakeholders and managing development projects throughout a release cycle to ensure smooth execution and delivery

  • Triaging and prioritizing stories & bugs to ensure that the most important work is tackled first

  • Working closely with Engineering Management to help the team stay focused and on track

  • Writing and facilitating documentation across releases including PRDs, feature documentation, bug remediation documentation, and release documentation for all data products

  • Proactive support of questions utilizing your deep product knowledge to help internal teams achieve success (e.g. Solutions Engineers, CSMs, Sales)

User Research, Product Discovery, & Competitive Analysis

  • Maintaining a pulse on the industry to identify mature growth levers in areas like: AI development & innovation, data science, machine learning & LLMs, data visualization, etc

  • Monitoring the market to ensure competitive viability

  • Conduct continuous product discovery, user research, and dive deep into the needs and behaviors of key customers, partners, and internal stakeholders

  • Utilize your technical expertise and skill set to evaluate technical constraints, work closely with engineers, and be able to lead through outcome-driven product plans

  • Identify opportunities to drive revenue and innovation, expanding Virtuous’ position as market and innovation leader

You Must Have

  • 7+ years of product management experience, with at least 5 years focused on data products, BI, AI, or analytics

  • Proven track record of successfully launching and scaling complex technical products in an enterprise SaaS environment

  • Strong technical background with experience in data platforms, BI tools, AI/ML frameworks, and big data technologies

  • Specific experience in Snowflake, DBT, Sigma, SQL, LLMs preferred

  • Proven experience delivering high-value products with minimal bugs

  • Experience working collaboratively across functions, including engineering, product marketing, customer success, data operations, and sales teams. 

  • Expert communication skills and strong grasp of the product management discipline

  • Proficiency with Lean/Agile methodologies (at Virtuous we utilize tools like JIRA, Confluence, Notion, Productboard, and Figma)

  • Desire to contribute to impactful work, and a passion to grow generosity

What We Offer

  • Market competitive pay leveraging Carta data

  • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

  • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO

  • Supportive time off including paid volunteer days and company holidays

  • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

  • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

  • We pride ourselves on Community and host exciting company outings and events.

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