Operations Intern
3 weeks ago
Kerecis (www.kerecis.com) is a biotechnology company that is pioneering the use of fish skin and fatty acids in the globally expanding cellular therapy and regenerative medicine market. The fatty-acid-rich products from the company’s patented technologies protect the body’s own tissues and enable the body to regenerate tissues.
Kerecis seeks a highly dependable, motivated and organized Sales Operations Intern to provide support to the Customer Operations Department. You are resourceful and efficient when taking on tasks and rely on your problem-solving skills. You pay exceptional attention to detail and thrive in a dynamic, fast-paced work environment. This role requires strong organizational and communication skills in addition to the ability to deliver a high level of customer service. If you have a sense of humor, curiosity, and the desire to work and grow with an innovative company, then you will be an excellent addition to our team.
The Sales Operations Intern will be in the Arlington, Virginia, office and will report to the Senior Sales Operations Associate.
Essential Functions
- Support our sales team in the field; provide marketing material and product, provide data and analytical insight, as well as assist with general inquiries
- Ensure that all activities comply with company standards and government regulations (e.g., HIPAA)
- Receive and resolve customer calls
- Facilitate order fulfillment
- Help maintain the customer relationship management (CRM) system for accuracy
- Assist with Accounts Receivable communication and collection
- Handle miscellaneous tasks as assigned
Competencies
- Strong organizational skills reflecting an ability to perform and prioritize multiple tasks
- Attention to detail, with follow through to completion of tasks
- Team player, quick learner
- Ability to work with multiple departments and customers in stressful situations
- MS Excel and Word competency with ability to quickly learn new programs
- High level of professionalism, excellent customer service and interpersonal relationship-building skills
- Strong problem-solving skills, multitasking capabilities
- Proven ability to prioritize tasks effectively and meet deadlines while maintaining the highest standards of completeness and accuracy
- High sense of urgency, drive and willingness to do what it takes to get the job done
- Ability to work independently
Education/Experience
- Completing an undergraduate degree, business field preferred
- Experience in a professional office setting preferred
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Kerecis LLC is an equal opportunity employer.
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