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Dental Practice Office Manager
3 months ago
Position Overview:
We’re looking for an Office Manager to lead our growing team
Toothology Dental in Scottsdale, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.
Responsibilities:
- Plan and manage dental business operations to ensure excellent patient support services.
- Explain treatment plans to patients
- Ensure that patient appointments, cancellations and last-minute adjustments are handled property
- Respond efficiently to patient and doctor needs and inquires
- Ensure the delivery of quality dental care to patients
- Respond to patient queries and issues and ensure patient satisfaction
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Oversee daily office activities and provide direction and guidance to staff as needed
- Organize and present payment schedules with patients
- Manage specialist referral process
- Tran, develop and manage staff to meet performance standards
- Develop promotional programs to attract more patients
- Assist in employee performance evaluation, promotion, termination, and retention activities
- Identify areas of improvements and concerns and implement appropriate corrective actions
- Oversee staff scheduling as to ensure full coverage
- Organize and oversee supply purchases
- Run and analyze management reports
- Maintain patient data according to regulations and company policies
- Ensure that records are stored securely and in compliance with privacy and security regulations
- Adhere to all HIPAA regulations
- Take responsibility for the appearance and functionality of the dental office
- All other duties as assigned
Qualifications:
- Dental Assistant certification preferred, but not required
- Must have 3-5 years of recent and relevant experience working in the Dental field, preferably management
- 3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans)
- 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred
- 1-3 year of customer service experience preferred
- High school diploma or general education degree (GED) required
- Excellent organizational skills, ability to prioritize, and comfortable working independently
- Exceptional oral and written communication skills, including strong spelling, grammar and punctuation
- Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
- Strong attention to detail
- Proficient computer skills and ability to operate general office equipment
- Must have experience with Dental Insurance
We are an equal opportunity employer (EOE)
