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Leasing Associate

3 months ago

Pittsburgh, United States AION Management LLC Full time
Job DescriptionJob Description

Essential Duties and Responsibilities:

Sales/Marketing:

  • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
  • Perform telephone market surveys and physical shops of competitors
  • Recommend strategies and programs for on-site marketing activity
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
  • Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
  • Recommend programs and strategies to increase qualified traffic and closing ratios.
  • Attend weekly marketing meetings
  • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative:

  • Inspect apartments with the new residents at move in and complete all the necessary paperwork
  • Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
  • Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
  • Accurately enter all prospect and resident data into Entrata in a timely manner
  • Keep files, desk, and leasing area organized
  • Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
  • Inspect market ready units and models each morning

Customer Service:

  • Assist in planning and preparation of resident functions.
  • Walk the property for curb appeal and overall property appearance.
  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
  • Provide excellent customer service and display courteous and professional attitude toward all customers
  • Maintain availability for resident functions, community affiliated events and weekends
  • Perform other duties as required
  • Maintain all leasing office standards

Requirements:

  • High school diploma or equivalent, college preferred.
  • 1-year customer service or sales experience (or relevant education)
  • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
  • Strong computer skills including Microsoft Office (Word, Excel)
  • Excellent English communication skills, both verbal and written.
  • Must be able to walk apartments and grounds, including steps and climbing stairs
  • Occasionally requires lifting 20 pounds or less
  • Must be available to work weekends and holidays
  • Valid driver’s license

#Aionhire

FSLA Status: Non-Exempt