Sales Associate
4 weeks ago
At Baked by Melissa, our customers mean everything to us We aren’t just selling cupcakes; we’re selling an experience that leaves our customers feeling happy. Every employee contributes to our customers’ experience and has the chance to turn a first-time customer into a life-long Baked by Melissa lover. As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS Your priority is to Make Life Sweeter for our customers by providing a SWEET experience. You are the first point of contact and maintain the highest level of positive energy
What You’ll Do:
- Provide outstanding customer service in alignment with Baked by Melissa’s SWEET experience (Smile, Welcome, Educate, Ensure, Thank).
- Welcome customers with a sincere greeting and a smile.
- Spark genuine and informative conversations with everyone who walks through our doors.
- Serve customers by assisting them in selecting Baked by Melissa’s bite size treats.
- Thorough understanding of Baked by Melissa’s products, delicious ingredients, and in-store promotions.
- Responsible for handling all cash and credit card transactions within the store and utilizing a Point of Sale (POS) system.
- Complete opening/closing checklists including inventory counts.
- Meet and exceed sale goals by engaging with customers, suggestive selling, sharing product knowledge and providing a SWEET experience
- Assist with inventory, including but not limited, to receiving and stocking merchandise.
- Respond to customers’ questions and concerns with a sense of urgency.
- Alert management of potential security issues.
- Other duties as assigned
Qualifications
- High School diploma or GED required
- 18 years of age or older
- Availability to work retail hours including weekends
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