Leasing Agent

LEASING AGENT DUTIES

Thursday to Monday:

• Weekdays (Thursday, Friday, and Monday): 9 AM - 6 PM
• Weekends (Saturday, Sunday): 8 AM - 5 PM

Salem, Oregon

Customer Service Experience Required

Leasing:

• Greet prospects and qualify by covering all criteria (ask questions; utilize guest cards etc.)
• Immediately record all telephone and in-person visits on appropriate reports.
• File your own guest cards and maintains them according to established company procedures.
• Inspects models and available “market ready” units. Communicate maintenance/cleaning needs to Property Manager.
• Tours community and apartment/model while applying product knowledge to clients’ needs by communicating the features and benefits: CLOSE THE SALE
• Have prospects complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
• Update vacancy sheet, process application for approvals. (i.e., credit check, rental history, etc.) Submit processed application to the Property Manager for approval.  Follow up with the applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.  If unable to help prospect, refer them to our sister communities and try to meet prospects needs.
• Secure new resident’s signatures on appropriate paperwork and receive all monies owed prior to move-in.  Establish new residents to the community by touring their unit, the property and amenities.
• Assist in monitoring renewals.  Distribute and follow-up on renewal notices and phone calls.
• Monitor advertising effectiveness.  Gather information about market competition in the area and share with Property Manager
• Shop one competitive properties every month.
• Represent the company in a professional manner at all times.

Administrative:

• Accept rental payments and put in proper rent collection bag for Property Manager to enter into Appfolio.
• Type leases, lease renewals, complete appropriate paperwork and input information in Appfolio accurately and in a timely manner.  Review with the Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community issued notices.
• Maintain accurate monthly commission records on lease renewals for bonus purposes.
• Assist management team with other various tasks as required
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments, respond appropriately or pass on to Management as needed.
• Quickly complete maintenance Service Request and inform the maintenance team by entering into Appfolio and printing request. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.  
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis.
• Maintain open communication with Property Manager, Assistant Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Neighborhood Marketing
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions:

• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to resident concerns to avoid escalation of the problem.

Core Values:

In order to achieve success the MDI LLC team must embrace certain core principles and values.

• A commitment to innovation and excellence
• Honesty
• Integrity
• Dependable
• Enthusiasm
• Optimistic
• Professionalism
• Drive

Safety Responsibilities:

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner and reported to Property Manager.

Additional Requirements:

• Attendance is an imperative job function.
• Reliable Transportation is required
• A Cellular device is required to maintain communication with supervisors throughout the work day. 
• This position requires that we obtain a background screening prior to hiring

Using the cleaning checklist, the following needs to be done by 11AM daily

• Sweep, mop and vacuum clubhouse
• Clean bathrooms
• Clean kitchens
• Take out trash
• Update vacancy sheet
• Listen to voicemails and respond
• Post to Craigslist
• Respond to emails
• After 11AM and as needed
• Process applications
• 30 day notice confirmation
• Move ins/move outs
• File
• Type up lease renewals
• Type lease and do move ins
• Post notices
• Tour prospective residents
• Deal with current residents requests  and concerns
• Fill flier boxes
• Fill candy dish
• Make sure cookies are out and area is presentable
• Ensure work orders are complete and have been called back
• 2 Month Calls

Weekly:

• Patio walks
• Lease renewals
• Weekly Cleaning

Monthly:

• Deep clean clubhouse, wipe baseboards, doors, windows etc.

MDI Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training