MassMutual New Business Coordinator

2 weeks ago


Arcadia, United States MassMutual Greater Los Angeles Full time
Job DescriptionJob Description

MassMutual New Business Coordinator

  • Overview: The New Business Coordinator is responsible for processing new business applications, in a timely and efficient manner, from associates in the core, detached office and also broker contracts. This position reports to the Business Manager and is classified as a non-exempt level employee of the General Agent.
  • Responsibilities: To deliver support to the agents and general agent for the complete sales cycle to include
    • Review all applications for accuracy and completeness in a timely manner
    • Reports and requirements ordered and received in a timely manner
    • Prompt and professional communication with agents regarding incomplete/incorrect application submission
    • Perform application data entry
    • Report/meet regularly with Sales Managers and producers regarding pending business
    • Perform New Agent training as needed
    • Consult with all producers regarding on-going training as needed
    • Review the IPM system weekly to avoid keeping funds over 90 days
    • Daily follow up of pending business
    • Policies reported in an accurate and timely manner
    • Additional support as requested
  • Results Expected
    • Ensure New Business applications are processed accurately and in accordance with agency’s submission timeline
    • Ensure timely follow-up throughout the New Business processing cycle, from submission to reporting of the policy
    • Effective New Business/field underwriting training for agents and support staff
    • Reporting of all policies within one day of authorization for those cases with applicable initial premium
    • Identify areas of weakness and prepare recommendations to Business Manager
  • Measurement Criteria
    • Accuracy of data entry
    • 24-hour internal processing turnaround time
    • Open case duration
    • Agent satisfaction
  • Qualifications (Skills, Education, Training, and Registrations)
    • Required
      • Proficient use of computers
      • Good interpersonal communication skills
      • Diplomacy
      • Strong organizational abilities
      • Detail oriented
      • Applied understanding of new business process
    • Recommended
      • Product knowledge
      • Licensing & contracting requirements
      • Understanding of producer commissions and cycles
      • MassMutual University applicable courses
      • NRF (non-registered fingerprinting) affiliation with MML Investors Services


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