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Provider Relations Coordinator

3 months ago

Arcadia, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and **your life's best work.(sm)**

Position in this function is responsible for providing project coordination and administrative support to assigned department or programs (HCC, PMO, Claims etc.) in support of Optum initiatives.

**Schedule**: Monday - Friday, 8:00AM - 5:00PM. This position is a hybrid role working Monday, Tuesday, and Friday within the office and Wednesday and Thursday from home. You'll enjoy the flexibility to telecommute* two days per week as you take on some tough challenges.

**Location**: 440 E. Huntington Drive, Suite 200, Arcadia, CA

**Primary Responsibilities**:

- Consistently exhibits behavior and communication support skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Creates, revises and collaborates on the development and maintenance of internal departmental systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and staff requirements. Implements changes as required
- Proactively identifies potential administrative problems and Identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems
- Maintains electronic schedules including coordinating internal and external departmental and project team meetings
- Maintains invoicing and timesheet process for department programs and ensure proper coordination amongst team members and other departments
- Maintains department documentation by using necessary methods and tools
- Organizes and distributes correspondence, reports, memos, etc.
- Participates in project teams to assist in the development, management and implementation of company initiatives
- Documents meeting notes for the project team in writing and records important decisions and action items, ideas and assignments. Solicits clarification from meeting participants in real-time as needed
- Maintains team documentation in accessible media, formats and structures
- Assists with and/or conducts data collection, analysis and interpretation for project implementation
- Develops and maintains filing systems
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Maintains supplies inventory by checking stock to determine inventory level and anticipates needed supplies, places, expedites orders and verifies receipt of supplies
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks
- Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Performs additional duties as assigned

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include**:

- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- High school diploma, G.E.D. or equivalent
- 1+ years of experience in a healthcare setting
- Intermediate level of experience with Microsoft Suite

**Preferred Qualifications**:

- Bachelor’s degree
- 3+ years of experience in a project-based organization
- Experience with project management and business analysis
- Al