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Salesforce Administrator

2 months ago

Troy, United States Billhighway Full time
Job DescriptionJob DescriptionSalesforce Administrator
Bringing people and systems together

Billhighway administrators support the powerful products we build for the hundreds of thousands of users of Billhighway, Chapter Spot, greekbill, and Impexium software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:
  • Focus on personal and career development.
  • Competitive salary, benefits, and other forms of compensation.
  • Fresh approaches to using familiar skill sets and areas of expertise.
  • Caring, capable leaders.
  • Thriving culture powered by hybrid and remote team members.
  • Our vision: Provide powerful solutions that help our non-profit clients improve the world.
  • Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…
  • Manage daily administration of database including user setups, profiles, roles, teams, and security levels.
  • Customize Salesforce fields, page layouts, record types, reporting, and dashboards.
  • Document, maintain and enhance workflows, functions, and configurations.
  • Troubleshoot and resolve issues and lead training sessions for internal Salesforce users.
  • Create training materials and user documentation.
  • Evaluate and manage Salesforce releases.

This role: You will be successful in this role if you…
  • Worked for 3+ years as a Salesforce Administrator in a similar environment.
  • Obtained a Salesforce Administrator certification, Trailblazer profile will be considered.
  • Proficient with Pardot marketing automation.
  • Have successfully managed Service Cloud, Sales Cloud, Experience Cloud, and Salesforce Processes.  Strong background in Sales Cloud to support Revenue Ops.
  • Created documentation and training materials and conducted training sessions.
  • Have experience translating technical information to a non-technical audience.
  • Earned a bachelor’s degree in computer science, business, IT, or a related field or have equivalent work experience.

Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.

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