Student Success Coach

3 weeks ago

Lebanon, United States Community College System of New Hampshire Full time
Job DescriptionJob Description

SCOPE OF WORK: Assist student services and academic teams to promote student success initiatives for both credit and non-credit programs. This position reports to the Associate Vice President for Academic and Student Affairs and will work collaboratively with the Lebanon Academic Center Supervisor.

ACCOUNTABILITIES:

  • Maintains open and frequent communication with students through newsletters, telephone contact, email, meetings, etc.
  • Assists students in meeting their academic goals by providing one-one coaching, helping them better utilize college resources such as academic technology (Canvas, Zoom, etc.), student life (SGA, PTK, etc.), and holistic services (food pantry, student assistance program, etc.).
  • Informs students of and makes referrals to academic support and other available resources on campus; works with the ACT Center and Library to provide tutoring and other services for students with academic concerns.
  • Maintains collaborative relationships with Admissions, Advising, and Department Chairs and Program Coordinators to identify and provide targeted support for students.
  • Assists with website maintenance, newsletter creation, EAB campaigns, and other methods of outreaching to students as directed.
  • Assist with student registration campaigns, student life events, new student orientation, career and transfer events, and various student support initiatives.
  • Creates and facilitates workshops that promote student success such as study skills, trainings for zoom, CANVAS, EAB, and other programs.
  • Participates in professional development activities and serves on college or CCSNH committees and teams.
  • Serves on the CAREs team.
  • Supports credit and non-credit programs and students as directed.
  • Complies with all system, state, and federal rules and regulations.
  • Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate degree from a recognized college or university with a major study in counseling, education, liberal arts, general studies, or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years of experience in a responsible clerical or technical support position within an educational setting, with responsibility for providing program information to others. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Valid Driver’s License or access to transportation required.

DESIRED QUALIFICATIONS: Experience in teaching, academic advising, or counseling within an educational setting. Proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Teams), Zoom, Word Press, Adobe, and email marketing software.

RECOMMENDED WORK TRAITS: Knowledge of college policies, rules, regulations, procedures, organization, and function. Knowledge of principles of public administration. Strong organizational skills. Strong written and oral communication skills. Experience in a higher education environment. Ability to properly compose a variety of correspondence with only general instructions. Ability to gather, assemble, correlate, and analyze facts to identify existing or potential problems. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with other employees and the general public. Ability to work independently and exercise proper judgment. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: The supplemental job description lists typical examples of work and is not intended to include every job and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

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