Victim Service On Call Advocate

4 weeks ago

Storm Lake, United States Family Crisis Center Full time
Job DescriptionJob DescriptionSalary: $200 stipend; $15 per hour

Job Description

JOB TITLE:  Victim Service On Call Advocate                                

REPORTS TO: Victim Services Coordinator                                   COUNTIES: Cherokee, Buena Vista, Pocahontas, Ida, Sac

BENEFITS:  Part time position; Non-Exempt, typically works one week per month performing on-call advocate duties

PRIMARY OBJECTIVE OF THE JOB:

This position is responsible for providing trauma informed, survivor centered victim services to survivors of domestic abuse, homicide and victims of all violent crimes. The position is based on an on-call rotation as assigned.

AGENCY VALUES:

  • Client Centered – Our clients come first. Meeting them where they are in their journey is a priority.  We will always carry our mission forward.
  • Family – The greatest resource in carrying out our mission is our staff. Our work family positively supports each other and promotes self-care.
  • Integrity – Honesty, transparency and accountability guide actions and decisions. Reliability preserves trust among clients and coworkers.
  • Resilience – The ability to adjust and push forward in times of great difficulty. Able to identify, validate and address concerns.
  • Synergy – Working collectively through positive collaboration. Considerate of others and use time, talent and treasure for the benefit of all. 
  • Self-Awareness – Able to communicate personal limits and implement solutions. Positive contributor and empowered through a strong sense of role. 

DUTIES AND RESPONSIBILITIES:

  1. To clients:
    1. Respond in a timely and appropriate fashion to crisis calls.
      1. On-call staff are required to have their cell-phone on, charged up, and with them at all times and be able to respond to emergency calls for help as needed.
      2. The staff person who is on-call is required to be in fit condition for duty and shall refrain from the use of alcohol and/or other substances which may impair the advocates' ability to drive and perform advocacy duties.
  • Responding to crisis situation within an hour.
  1. Provide direct service and support to survivors through face-to-face contacts, telephone calls, and other means.
  2. Have knowledge of the resources available to survivors and victims.
  3. Assist and complete intake paperwork and releases.
  4. Provide mobile advocacy.
  5. Collect and maintain documentation with timely entry into database.
  6. Make referrals to supervisor.
  7. Other duties as assigned.
  1. To the Family Crisis Centers:
    1. Actively, assertively, and thoughtfully communicate with Supervisor.
    2. Recognize and build on the cultural diversity of our clients and co-workers; actively foster positive working relationships with staff; work in a caring and helpful manner with clients and staff.
    3. Attend training as required by the agency, funders, and state training.
    4. Complete job-related paperwork and database entry in a timely and accurate manner.
    5. Follow FCC’s policies on confidentiality; support the agency’s values.
    6. Keep Division Director informed of relevant issues.
    7. Represent the unit and agency positively in the public.
    8. Respect the program and agency resources (equipment, supplies, energy, and mileage); organize time and efforts to meet work demands.
    9. Assist marketing and development with fundraising efforts, which may include but not limited to, selling raffle tickets, attending vender fairs, and helping at fundraising events.
  2. To the community:
    1. Establish and maintain good relations with the social service/legal community; market Family Crisis Centers within each service community.
    2. Collaborate with other communities and agencies.

SKILLS AND ABILITIES:

  1. Respond effectively in crisis and emergent situations and establish a trusting and supportive environment among staff and for victims.
  2. Strong crisis intervention skills and ability to work with diverse groups of people.
  3. Actively advocate for clients.
  4. Able to implement proper boundaries between self and clients.
  5. Ability to practice self-care.
  6. Maintain client records and ensure client files are current and complete.
  7. Establish and maintain effective working relationships community organizations and the general public.
  8. Maintain all ethical and professional standards.
  9. Produce work product that meets professional standards of quality, neatness, accuracy, and promptness.
  10. Observe strict confidentiality policies regarding all information obtained in course of employment.
  11. Excellent leadership and organizational/time management skills (i.e. goal oriented and a self-starter, able to manage multiple projects; work independently, good stress management, etc.)
  12. Have basic computer skills and knowledge of programs such as word processing, data bases, spread sheets.
  13. Be reliable, dependable, solution-oriented, and able to follow protocol and policies.
  14. Travel is required for client assistance needs throughout service area multiple times per week.
  15. Willingness to work irregular and flexible hours including evenings, weekends, and holidays.
  16. Able to respond to on call crisis situations within one hour.

QUALIFICATIONS:

  1. B.A. in any human service-related field or equivalent. Professional and personal experience may substitute for educational requirements.
  2. Must be able to pass criminal and child/dependent adult abuse background checks.
  3. Must clear Sex Offender Registries.
  4. Previous employment or volunteer work in human services, community agencies, or other related nonprofit or social change organizations a plus.
  5. Must possess valid driver’s license and have adequate motor vehicle insurance
  6. Once hired, successfully complete a mandatory 20-hour victim counselor training.

Once hired, complete the Iowa Domestic Violence Victim Counselor Certification


FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio-economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.

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