Sr Manager, Technology Operations

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. 

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. 

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. 

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 420,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. 

We are seeking an experienced professional for the role of Sr. Manager of Technology Operations and PMO. This position combines strategic oversight of IT operations with leadership of our Project Management Office. The ideal candidate will have a strong background in IT operations, financial management, project delivery, and process optimization. This role is crucial in enhancing the effectiveness of our IT department by driving key business priorities, optimizing operational efficiency, and ensuring seamless execution of technology initiatives.

• Strategic Leadership and Execution:
  • Act as a strategic advisor to IT leadership, ensuring objectives are clearly communicated and executed.
  • Develop and implement PMO strategies aligned with organizational goals and IT objectives. • Coordinate the planning and execution of critical projects, ensuring alignment with organizational goals.
• Technology Operations Management:
  • Oversee daily IT operations, addressing urgent priorities and streamlining processes for maximum efficiency.
  • Manage and optimize IT budgeting, financial forecasts, and resource allocation to support strategic decisions.
  • Lead the development and management of the IT budget, aligning with the company's strategic objectives.
• 3. Project and Portfolio Management:
  • Manage the IT project portfolio, ensuring alignment with business priorities and resource allocation.
  • Establish and maintain project management methodologies, best practices, and standards across the IT department.
  • Implement and maintain project prioritization frameworks to optimize resource utilization and maximize business value.
• 4. Process Definition and Optimization:
  • Define and implement a comprehensive Software Development Life Cycle (SDLC) methodology tailored to the organization's needs.
  • Establish and continuously improve project management processes, ensuring they align with industry best practices and organizational requirements.
  • Develop and oversee vendor management processes, including selection, evaluation, and performance monitoring.
  • Create and maintain partner engagement processes to ensure effective collaboration and value delivery.
  • Define and implement software acquisition processes, including needs assessment, evaluation, procurement, and integration.
• 5. Vendor, Partner, and Software Management:
  • Lead the evaluation, selection, and procurement of software solutions, negotiating cost-effective contracts.
  • Oversee vendor and partner relationships, ensuring they align with strategic objectives and deliver value. • Manage software licensing, ensuring compliance and optimizing spend.
• 6. Team Leadership and Development:
  • Lead and mentor the PMO team and collaborate with various IT teams, fostering an environment of accountability and high performance.
  • Provide strategic guidance to IT teams, utilizing dotted line relationships to enhance productivity and effectiveness.
• 7. Performance Monitoring and Reporting:
  • Establish and track key performance indicators (KPIs) for projects, PMO, and overall IT department performance.
  • Prepare and present regular status reports to senior management on project progress, operational performance, and strategic initiatives.
• 8. Change Management and Communication:
  • Develop and deliver communications that align internal stakeholders with IT initiatives and projects.
  • Lead change management efforts related to new processes, tools, and methodologies.

• Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field.
• At least 10 years of experience in IT leadership roles, with a mix of operations management, project management, and process improvement experience.
• Strong understanding of IT operations, SDLC methodologies, project management frameworks, and vendor management processes.
• PMP (Project Management Professional) certification required; additional certifications in IT governance (e.g., ITIL, COBIT) or Agile methodologies are a plus.
• Proven experience in defining and implementing IT processes, particularly in SDLC, project management, and vendor/partner management.
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Demonstrated ability to lead and manage teams, with a focus on operational excellence and strategic alignment.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience with financial management, budgeting, and procurement in an IT context.

• This role offers significant opportunities for professional growth and advancement. High-performing individuals in this position may have the potential to progress to senior leadership roles.

• Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual work environment
• Ability to work in a fast-paced environment and manage multiple priorities.
• Positive mindset, fearless to ask questions and push against status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative team driven environment.

• Sit and/or stand for long periods of time
• Use of hands and fingers extensively
• Work on a computer 5 – 10 hours a day

Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our People Operations Department. Any contact made outside of the SageNet People Operations Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact Katie.Halstead@sagenet.com for any questions.