Market Attendant

3 months ago

Marco Island, United States Hilton Marco Island Resort and Spa Full time
Job DescriptionJob Description

Hilton Marco Island Resort and Spa is currently seeking a dynamic Market Attendant to join the best team on the Island Team members receive travel discounts, food and beverage discounts, free shift meals and uniforms, benefits include Medical, Dental, and Vision.

POSITION PURPOSE:

To take guests orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction and according to established standards.

ESSENTIAL FUNCTIONS:

  • Serve guests in the Market area. Make coffee, pizza, ice cream, etc. Act as cashier for grab & go items and any other items ordered/purchased by the guest.
  • Move throughout Grab and Go areas to ensure that quality and service standards are met.
  • Promptly answer Room Service calls or assist the guests at the Grab and Go counter, announce any specials, promote menu items and answer questions regarding food preparation. Document orders, notate any food allergies, and repeat items back to callers to ensure accuracy, quote expected delivery time (not how many minutes), with speed and accuracy.
  • Retrieve checks from order taker and pick up order in kitchen or grab and go. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments are accounted for. NOTE: All food coming from kitchen must be wrapped.
  • Enter order into micros system and note any special request clearly in a timely manner. Give
  • food server copy of check to be delivered with order and to get proper signature or method of payment, such as cash. Keep an accurate tray tracker and help Servers to expedite pick-ups. Retrieve daily specials and post on special board above Micros.
  • Maintain sufficient forms in Cashier's Desk to include amenity request forms, due-backs, side work forms, purchasing requisitions. Update V.I.P. board daily.
  • Answer calls for pick-up of trash and direct servers to retrieve items
  • Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
  • Maintain clean and organized work station. Call back guests to check on quality of food and service.
  • Assist other outlets if needed.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

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