Instructional Design Manager

2 weeks ago

Union, United States Affiliated Monitoring Inc Full time
Job DescriptionJob DescriptionDescription:

The team at Affiliated Monitoring protects millions of people by monitoring their security alarm and medical alert systems. Our team currently has an opening for an Instructional Design Manager at our Union, NJ headquarters with a hybrid work schedule, working three days in office and two days at home. The Instructional Design Manager will work in our Learning and Development team along with various stakeholders to develop and evolve our new hire curriculum, various up-training modules, and programs.


Key Responsibilities

  • Manage the successful execution of instructional and learning design strategies in our course development
  • Research new and innovative instructional design, gamification, and technology practices
  • Create interactive training solutions to communicate customer and agent impacting information
  • Design courses, facilitator guides, and e-learning content
  • Meet with subject matter experts, Program Managers, and functional senior leaders to determine training requirements, audience, and align expected post-training performance or behavioral outcomes.
  • Conduct Train-the-Trainer sessions for facilitators who will ultimately deliver the content to learners.
  • Ensure content accuracy by partnering with subject matter experts and stakeholders as needed
  • Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.
  • Partner with our Quality Assurance team to identify knowledge gaps or improvement areas for newly certified specialists
  • Effectively manage multiple projects and initiatives from scope to evaluation in closed-loop process
  • Take ownership of our LMS and ensure it is being used effectively
Requirements:

Qualifications

  • Comprehensive knowledge and proven application of learner-centered, performance-based instructional techniques, tools and methodologies
  • Possess an expert knowledge around Adult Learning Theories and working with today’s multigenerational workforce
  • Demonstrated proficiency with PowerPoint, Articulate Storyline 360, and other e-learning software to improve our current learning experience
  • Ability to manage, publish, report within an LMS platform
  • Demonstrated ability to probe stakeholders to vet, challenge training requirements and expected post-training outcomes
  • Excellent presentation and facilitation skills
  • Excellent oral, written and interpersonal communication skills
  • Ability to develop and coach team members
  • Must be someone who is self-motivated, has a sense of urgency and has the ability to multitask
  • Open to receiving feedback as well as providing feedback to junior members of the team
  • Exceptional listening and analytical skills
  • Demonstrated ability to identify and solve ambiguous problems. In particular, identifying potential call and alarm handling issues and coming up with the most efficient and effective ways to equip our Monitoring Specialists to handle these scenarios
  • Strong work ethic and professionalism, proactively takes initiative and offers solutions to challenges whenever possible
  • Extreme attention to detail

Education and Experience

  • Bachelor’s degree in English, Communications, Technical Writing, Instructional Design, Business Management, or equivalent combination of education, training, and experience.
  • At least 2 years of instructional design experience in a business environment
  • At least 1 year of management experience working with creative design and development teams


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