Shop Foreman/Senior Technician

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team

Family Values – Healthy work/life balance promoting a winning and pleasant work environment.  Follow the Golden Rule.  

Safety Always – We are committed to safety at all times and in all places.  

Customers for Life – Excellence in customer Service.  If we don’t deliver, let us know, and we WILL fix it  

Employer of Choice – Happy and productive employees who outwork the competition.  

Active in our Communities – Outstanding citizens in the market we serve.  

ABOUT THE POSITION

As our Shop Foreman/Senior Technician, you will not only provide exceptional leadership to our service shop technicians, but you will also work closely with our service manager and sales representatives to open work orders and assist in the timeliness of getting the right techs to the right jobs. In addition, this position requires you to perform mechanical repairs ensuring that equipment is running to its full performance, providing our customer with effective and efficient performing equipment. Recent graduates from technical schools with education in automotive and/or diesel repair are strongly encouraged to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF SHOP FOREMAN:

• Supervise all shop service technicians.
• Write “Contact Management” incidents for shop technicians and occasionally for road technicians.
• Take customer calls when they inquire about repair advice and build trust with them to allow us to repair their equipment.
• Keep in touch with customers as to the status of their unit in the shop.
• Maintain and track use of shop tools; Send requested tools to their appropriate branches.
• Keep shop compliant and fire code and do walk throughs with inspector; Walk through with all fire sprinkler inspector.
• Create purchase orders for cartage and subcontractors as needed for unit repairs.
• Enforce shop safety policies and perform shop safety inspections.
• Coordinate the pick-up of waste oils, filters and anti-freeze.
• Responsible for investigating the progress of unit repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
• Ensuring that all warranty parts are clean, lube drained (if required), tagged and stored in the designated location.
• Ensuring that all units are road tested when required and that the repairs were completed correctly.
• May be responsible for overseeing team members' performance and provide performance feedback to management when requested.
• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Conduct proper estimate of repairs and sourcing of parts both internally and externally.
• Responsible for opening all workorders and ensuring the accuracy of each work order at time of completion after sending to the billing department for invoicing; monitor workorder from start to finish to ensure labor, parts and all pricing are accurate to customer quote and address overage of time worked after exceeding quote expectations.
• Conduct assessment of new, used, and aftermarket parts through a variety of vendors.
• Write up customers’ unit issues and concerns or maintenance requirements accurately and clearly.
• Assess labor time based upon discovery by the applicable technician.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Conducting the flow of all service work, technician accountability, unit repair completion, documentation.
• Responsible for notifying the internal team of completed repairs and scheduling cartage for transport of unit(s).
• Responsible for working with fleet management and warranty and communicating necessary repairs to the applicable representative; understanding and ensuring compliance with all vendor policies and warranty procedures.
• Validate part return and credit completion if part is not used in applicable repair.
• Conduct customer follow-up after unit repair to ensure customer satisfaction.
• Communicate suggested manufacturer maintenance to the customer as dictated by applicable manufacturer.
• Maintain work area cleanliness and organization to ensure a safe workspace.
• Adhere to established policies, standards and standard operating procedures.
• Actively support corporate initiatives including continuous improvement efforts.
• Willingness to take on additional roles and responsibilities as requested by your supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF SENIOR TECHNICIAN

• Provides technical assistance and trains staff in job specific and safe work procedures.
• Repair, diagnose, inspect, and maintain all material handling equipment for customer work orders assigned to you.
• Communicate with customer(s) on diagnosed repairs suggested or required for repair and obtains customer approvals.
• Reads work orders, observes and listens to truck in operation to determine/diagnose malfunction or problem(s).
• Offers solutions to meet customer specifications.
• Provides estimates when appropriate.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtains necessary parts working cooperatively with Parts department staff.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including correct model and serial number of equipment and records hour meter reading.
• Obtains signature from customer and communicates with them on repair needs or work that was completed.
• Examines protective guards, loose bolts, specified safety devices on truck and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Always maintains professional image of self, cleanliness of van (externally and internally) and of assigned work area at customer site.
• Maintains and operates shop equipment and tools.
• Notifies Service Manager or Supervisor of safety issues and/or accidents immediately.
• Performs quality work as quickly and professional as possible.
• Promotes marketing efforts to drive parts, service, equipment and rental sales.
• Completes service forms and submit directly to Service department daily via work tablet.
• Adapt and act out the company’s core value – Safety Always – At All Times, In All Places.
• Willingness to accept new duties and responsibilities as assigned by direct manager.

REQUIRED SKILLS AND ABILITIES:

• Must have a valid driver’s license and good driving record; CDL may be required.
• Experience in forklift repair is desired, intermediate maintenance experience is required.
• Ability to read and interpret documents such as safety manual, operating maintenance instructions and procedure manuals.
• Ability to speak effectively with customers or employees of an organization.
• Ability to work under little or no supervision.
• Must be able to provide own tools for the job immediately; annual tool incentive is given.

EDUCATION AND EXPERIENCE:

• High School Graduate or General Education Degree (GED).
• 3+ years of mechanic experience and/or education relating to the position.
• Basic knowledge of computer and internet software.

EMPLOYEE BENEFITS INCLUDE:

• Full benefits package, including Medical, Dental and Vision insurance.
• Uniforms are provided and laundered by company.
• Annual Tool Incentive.
• Company paid Rx Safety Glasses.
• Company owned/leased vehicle, if required for position.
• Paid Training.
• Generous Paid Time Off.
• Paid Holidays.
• 401(k) retirement plan and Employer Match.
• Wellness Program that offers the opportunity to earn a medical insurance discount.
• Company Paid Short- Term and Long-Term Disability.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting 75 to 100 pounds of force occasionally, and/or 40 to 50 pounds of force frequently, and/or 15 to 20 pounds of force constantly to move objects.
• Frequent physical activity of the position:
• Stooping- bending body downward and forward by bending spine at the waist.
• Kneeling- bending legs at knee to come to a rest on knee or knees.
• Crouching- bending the body downward and forward by bending leg and spine.
• Crawling- moving about on hands and knees or hands and feet.
• Reaching- extending hand(s) and arm(s) in any direction.
• Standing- remaining upright on the feet, particularly for sustained periods of time
• Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling- using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting- raising objects from a lower to a higher position or moving objects horizontally form position-to-position.
• Grasping- applying pressure to an object with fingers and palm.
• Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.
• Occasional physical activity of the position:
• Climbing- ascending or descending.
• Balancing- maintaining body equilibrium.
• Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips.
• The visual acuity requirements:
• The worker is required to have close visual acuity to perform an activity such as visual inspection involving small defects, small parts, and/or operation of machines.
• The worker is required to have visual acuity to perform an activity such as performing mechanical or skilled trades tasks of a non-repetitive nature.
• The conditions the worker will be submitted to in this position:
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to extreme cold: Temperatures typically below 32 degrees for period of more than one hour. Worker may also be subject to other environmental conditions such as wind and humidity.
• The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour. Worker may also be subject to other environmental conditions such as wind and humidity.
• The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
• The worker is subject to hazards: Includes a variety of physical conditions such as proximity to moving mechanical parts, moving vehicle, electrical current, exposure to high heat and exposure to chemicals.
• The worker is subject to atmospheric conditions: one or more of the following conditions that affect the respiratory system of the skin; fumes, orders, dusts, mists, gases, or poor ventilation.
• The worker is occasionally required to function in narrow aisles or passageways.
• The worker may be subject to oils: there is air and/or skin exposure to oils and other cutting fluids.

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now