Client Care Advocate
3 weeks ago
About the company: We are a mental health-based organization that provides services to adults who struggle with complex PTSD. Our team is dedicated, compassionate, and diverse. We are based in Pacific Palisades and offer patient programming in a non-medical environment.
About Reconnect: At Reconnect, we are passionate about healing trauma. We offer customized treatment plans, which typically include intense trauma resolution work for most of your stay. Our extensive staff list leads the industry in specialties and backgrounds to best meet your needs and exceed your expectations. All of our licensed clinicians have specialized training in a variety of evidence-based trauma treatment modalities.
Why Join Our Team?
- Professional Development: We are committed to helping our team members grow and succeed. You will have access to ongoing training and development opportunities to enhance your skills and advance your career.
- Supportive Environment: Our team prioritizes creating a supportive and collaborative work environment where everyone feels valued and respected.
- Path to Licensure: All client hours count as face-to-face, advocacy, and group hours needed for licensure, providing you with a clear path to achieving your professional goals.
Summary of Client Care Advocate/Associate Primary Therapist Role: We're looking for a motivated Client Advocate/Associate Therapist who is responsible for all aspects of client orientation, transition and discharge planning sessions for all reconnect clients collaborating daily with the interdisciplinary team while carrying out essential daily functions concerning client questions. The focus of this fast-paced role is to create a client experience that will maintain census and uphold the Reconnect treatment philosophy. This role is point person for all client questions & troubleshooting. The ideal candidate is a problem-solver with strong verbal and written communication skills, who is committed to being a team player. As an associate therapist, you will provide mind body psychotherapy with adolescent and adult clients struggling with complex trauma, dissociative disorders, and attachment wounding in an intensive outpatient setting. All sessions are one-on-one or group sessions. Work collaboratively on client treatment with a multidisciplinary team. Expand approach to treating complex trauma by participating in Reconnect extensive RITTM Trainings, DID Training, and Janina Fisher’s part work
Key Responsibilities:
- Client Advocate primary duties include conducting orientation, day-to-day troubleshooting, transition/discharge and creating quarterly alumni calendars.
- Maintains general administrative tasks related to primary duties including completing progress notes, orientation/discharge materials, keeping referral database, creating and editing policy documentation, availability and calendars for both Clinic and Center separately.
- Assists clients with daily questions by troubleshooting and directing them to the appropriate person.
- Conducts real time step ups and administrative discharges by providing formal referrals for tx in letter form.
- Assist clinical team with outside referrals.
- Manage Alumni Support Group logistics
- Meet with the Clinical Director weekly for client updates.
- Discharge clients in KIPU when leaving the program.
- Comply with CARF requirements.
- Other duties assigned by the supervisor.
- Crisis management as needed to handle real time clinical issues such as high risk situations (SI/risk assessments, resourcing/grounding with clients who are experiencing dissociation and dysregulation, assist clients with challenging behaviors around group attendance)
- Clinical focus on resourcing and resolving trauma symptoms at a steady pace.
- Integration of RITTM grounding and resourcing tools for emotional regulation.
- Provide psychoeducation about trauma, the nervous system, window of tolerance.
- Completes necessary clinical documentation on EMR system (KIPU) such as session, biopsychosocial assessment, treatment plan, progress notes, collateral notes, and discharge summary within 24 hours of session.
- Performs continuous assessment of client’s mental status for level of care appropriateness and possible risk behaviors.
- Participate in peer-to-peer insurance reviews to advocate for client’s treatment.
- Lead and liaison to other team members about progress, barriers and needs of clients.
- Required participation in multidisciplinary treatment team meetings Tuesdays from 1pm to 3pm PST (Currently over zoom).
- Complete trainings in RITTM, DID, and Janina Fisher
- Facilitate 3-4 groups permanently and provide on-call group coverage for all clinicians from 9am - 5pm Monday - Friday.
Qualifications/Education:
- Associate or Licensed MA, MSW, PsyD, or PhD in Psychology, Social Work, or related field required.
- Must be registered with the BBS or Board of Psychology. No trainees.
- Required two (2) years of professional experience in direct patient care in the mental health field, preferred experience with complex trauma.
- A plus if trained in EMDR, Brainspotting, Gestalt, Mindfulness, Somatic Experiencing, or Sensorimotor Psychotherapy.
- Excellent Internet/Computer skills
- Excellent phone/in person conversation skills while maintaining all levels of confidentiality.
- Managing details and providing flawless execution; naturally tech savvy.
- Excel at prioritizing workflow, possess an intuitive approach, and anticipate needs.
- Work independently by being self-directed and motivated; possess a high level of resourcefulness.
- Positive/Respectful attitude towards clients and co-workers
- Solution based approach/Team player
- Strong written communication skills
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