Restaurant Supervisor Oxbow Bar

4 days ago

Fort Myers, United States Mainsail Lodging & Development Full time
Job DescriptionJob Description

Job Summary:

Oxbow Bar & Grill Supervisor will be responsible for exceptional service to all guests, developing and maintaining a strong team environment. Responsible to support the Oxbow Bar & Grill management team with the day-to-day operations of Oxbow Bar & Grill, including private events.

Essential Functions

  • Responsible for daily functions of the Oxbow Bar & Grill and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
  • Ensure that scheduled functions are complete and are set up accurately
  • Assist in maintaining a motivated, interactive positive team
  • Assist with on boarding and training staff
  • Maintain professionalism with team members, managers and guests.
  • Open and close shift in accordance with the manager’s checklist
  • Greet guests, initiate conversations with guests and solicit feedback from guests.
  • Handle daily scheduling of team members and adjust when necessary
  • Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
  • Solve team member issues such as call outs or any other daily issue that should arise with team members
  • Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
  • Stay on the floor the entire meal period
  • Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
  • Ensure daily side work has been completed prior to staff leaving
  • Ensure team is in proper uniform/approved attire
  • Attempt to limit problems and liability related to customers' drinking by following TIPS practices
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages
  • Monitor and maintain tables
  • Rotate stations fairly
  • Demonstrate positive communication with team
  • Maintain fair and consistent coaching and counseling
  • Attend meetings as necessary
  • Communicate and maintain positive inter-departmental relations
  • Check identification of customers in order to verify age requirements for purchase of alcohol
  • Communicate with managers and next shift any issues
  • Other duties as assigned by Director of Food & Beverage or Luminary Hotel General Manager

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous Hospitality Food & Beverage experience required
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads  
  • Experience with Micros POS preferred
  • Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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