Crew Lead

2 weeks ago

Atlanta, United States Epic Full time
Job DescriptionJob DescriptionSalary:

JOB SUMMARY


We are looking for a leader. Someone who can react fast and take charge when disaster strikes. A person who’s passionate about bringing calm to chaotic situations and driving recovery efforts for commercial and high-rise residential properties across the city. A selfless servant, our ideal crew member doesn’t mind losing sleep if it means restoring peace and order. If this is you, you’ve come to the right place.


JOB DESCRIPTION


What you’ll need to win as an Operations Crew Leader

We are looking for a leader. Someone who can react fast and take charge when disaster strikes. A person who’s passionate about bringing calm to chaotic situations and driving recovery efforts for commercial and high-rise residential properties across the city. A selfless servant, our ideal crew member doesn’t mind losing sleep if it means restoring peace and order. If this is you, you’ve come to the right place.


A typical day as an Operations Crew Leader may include

Your day may start by checking on the progress of a high-rise flood. By mid-day, you might be at a hospital, wrapping-up mold remediation from the day before. Then, on your way home, you might stop to meet the owner of a restaurant with smoke damage. Every day at EPIC is different, but they all bring opportunities for safeguarding people and places throughout Atlanta. In this role, you will be the primary point of contact for property owners, managers, and tenants—and that means you’re the go-to for information and documentation. You’re also the first in line to respond to a call so you need the skills to quickly assess the damage, recommend a course of action, and get your crew safely to the site before more damage is done. If this sounds like you, read on. If not, please share it with someone who would be interested.


Operations Crew Leader might be for you if

You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know an answer, you’ll dig until you find it. You like helping people. Responding to an emergency makes you feel like a child on Christmas morning. You’re patient, level-headed, and cool under pressure. You can explain just about anything to anyone—even when they’re in a state of panic. You manage yourself well. You have a good sense of humor. You volunteer for new challenges without waiting to be asked. You feel if you arrive at a meeting right on time, you were late. You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right. You stay focused, and nothing falls through the cracks on your watch. You think on your feet. You like learning, and you learn quickly. When things change, you know how to roll with the punches. You are motivated, driven, and organized.

  • You need an MVR and a background check that would make your mother proud.
  • This job is not for you unless you thoroughly enjoy serving others and providing disaster recovery services on a moment's notice.
  • Make sure we know where you picked up your people-helping powers somewhere in your cover letter or resume.


Nice-to-have skills as an Operations Crew Leader

It would be helpful to know Xactimate and to be a Certified Water Restoration Technician, Certified Applied Structural Drying, and Applied Microbial Remediation Technician. (But it’s not a deal-breaker.)


Success as an Operations Crew Leader will look like

Your success is measured by customer engagement scores, peer-reviews, response time, safety rating, the accuracy of documentation, and leadership skills. Growth opportunities include roles such as supervisor, superintendent, Assistant Project Manager, and Project Manager. We provide a learning environment and training to fuel growth, but the initiative belongs to you

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