Psychosocial Support Advocate

1 month ago

Roxbury, United States The Dimock Center Full time
Job DescriptionJob Description

You are a caring, hard-working individual who thrives in a team environment and is committed to excellence. You have experience in a medical or office setting and are comfortable interacting with patients, as well as managing administrative responsibilities.

The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education. We promote a culture of respect, excellence, equal opportunity, and commitment to our employees and the communities we serve.

Our Health Center offers a range of primary and specialty health care for adults and children. We provide specialized clinics, Eye Care, Dental, Pediatrics, and OB/GYN and care for people living with HIV/AIDS.

Summary/Objective:

The Psychosocial Support Advocate provides Psychosocial Support Services to individuals living with HIV/AIDS. In addition, the psychosocial support advocate develops on-going relationship with each client; this includes accompanying clients to appointments as necessary (i.e. medical, housing, court, financial), reminder calls and prepare client for interactions with service providers and support clients in those interactions.


Essential Functions:

1. Complete intake and assessment of clients per case management guidelines.

2. Develop and implement treatment plans.

3. Develop a network of social service providers.

4. Update psychosocial support client charts on a continuous basis & chart audit review on entire caseload quarterly.

5. Monitor/update Excel spread sheet daily.

6. Monitor ECW for upcoming client appointment daily.

7. Perform patient reminder calls.

8. Manage all related documentation relevant to client services.

9. Facilitate support groups as deemed necessary.

10. Monitor patient CD4 and VL.

11. Consumer Advisory Board membership.

12. Communicate with Medical Case Management staff of shared client caseloads on a continues basis.

Competencies:

1. Excellent interpersonal and communication skills (written and verbal).

2. Exceptionally organized, ethical and accurate; Respect confidentiality.

3. Ability to multi-task, work under pressure and meet deadlines required.

4. Culturally sensitive, embrace diversity, focus on the Dimock Family.

5. Possesses problem-solving skills.

6. Receptive to constructive feedback.

7. Technology friendly.

Work Environment:
This job operates in an office environment, with some out of office client home visits as needed.

Physical Demands:

Duties may require standing and walking, or sitting for long periods of time.

Position Type/Expected Hours of Work:

Expected hours are Monday through Friday 9:00 am to 5:00 pm.

Required Education and Experience:

1. High School Diploma/GED required.

2. Support service or case management experience preferred.

3. Working knowledge of serving patients with HIV/AIDS and addiction required.

4. Experience working with culturally diverse communities required.

5. Familiarity with community-based agencies serving people of color required.

6. Bilingual/bicultural skill preferred.

Other Duties:
Please note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement:

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

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