Call Center Clinical Supervisor

3 weeks ago


East Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time
Job DescriptionJob DescriptionNorth Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center.


What you'll do:

  • Hire, direct, schedule, train, discipline and discharge employees.
  • Adjust employee grievances and evaluate/appraise employee performance.
  • Make recommendation on the retention of employees.
  • Provide team leadership while supervising clinical and administrative call center staff.
  • Provide input in development and allocation of program resources as well as in the planning, redesign and development of a program in collaboration with appropriate clinical and administrative personnel.
  • Provide on-call coverage as needed (Admin on Call).
  • Assist in monitoring productivity, caseloads and billable hour level of clinicians and other staff.
  • Aid in creating and implementing workflows, policies, and procedures for the call center.
  • Participate in internal and external meetings as needed.

What you’ll need:

  • Education/Skills:
    • Master’s degree in Social Work, Mental Health Counseling, Psychology or Nursing.
    • LICSW/LMHC required.
  • Experience:
    • Supervisory/Administrative experience preferred.
    • 3-5 years experience in Emergency services required.
    • Must have access to a car and possess a valid driver's license.

Competitive & Comprehensive Benefits:

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the PSLF program
  • North Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)
  • North Suffolk offers visa and permanent resident card support to active employees
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities

  • Call Center

    1 week ago


    East Hartford, United States Global Channel Management Full time

    About the job Call Center Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience In lieu of an Associate degree without call center experience Must be able to pass 27-30 wpm typing test....

  • Call Center

    4 weeks ago


    East Hartford, United States Global Channel Management Full time

    About the job Call Center Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience In lieu of an Associate degree without call center experience Must be able to pass 27-30 wpm typing test....


  • Boston, United States Mattapan Community Health Center Inc Full time

    Description:POSITION DESCRIPTIONPOSITION: Practice Assistant – Call CenterDEPARTMENT: Call CenterLOCATION: 1575 Blue Hill Avenue, Mattapan, MA 02126REPORTS TO: Operations ManagerTYPE: Full -Time: ExperiencedSALARY: OpenSummary:The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior...


  • Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Clinical Director, Community Behavioral Health Center oversees CBHC core services and their clinical operations. This individual partners with clinical and administrative leaders in the Department of Psychiatry to ensure the delivery of high quality, patient-centered, and accessible care to the diverse Boston population. The Clinical...

  • Call Center Rep

    2 days ago


    Boston, United States Tufts Medicine Full time

    Job Overview This position functions as a key communicator. Promotes company’s commitment to superior customer service. Proactively and reactively seeks appropriate solutions to potential and existing service issues. Identifies root cause issues and works diligently and cooperatively to minimize or eliminate issues leading to the successful completion of...


  • Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Clinical Director, Community Behavioral Health Center oversees CBHC core services and their clinical operations. This individual partners with clinical and administrative leaders in the Department of Psychiatry to ensure the delivery of high quality, patient-centered, and accessible care to the diverse Boston population. The Clinical...

  • Call Center Dispatch

    3 weeks ago


    East Hartford, United States Global Channel Management, Inc Full time

    Call Center Dispatcher needs 6 months' experience Call Center Dispatcher requires: 6 months minimum experience in call center/dispatcher experience Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal...


  • Boston, United States Partners Healthcare System Full time

    General Overview Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4FOOD phone line in a courteous, efficient manner. Documents all requests into the 4FOOD computer program. Dispatches 4FOOD requests to the 4FOOD Service Delivery staff. Ensures quality assurance - accuracy and timeliness - of 4FOOD deliveries. Follows-...


  • Boston, United States Mass Bay Credit Union Full time

    Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers...


  • Boston, United States Compunnel Full time

    DescriptionCall Center Rep -Boston, MAHours: 8-4:30 (would also consider 8:30-5)Length: temp to permDepartment: Neurosciences (60 Fenwood St., Boston)Handle new patient scheduling for spine patientsAnswer busy phone calls and triage them to proper contacts. Help with follow up calls. Knowledge of worker's comp and insurance a big plus. Additional client...


  • Boston, United States Partners Healthcare System Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Working under the supervision of the Administrative Director of the CNCT and the Principal Investigator and following established policies and procedures, coordinates clinical research studies. May be responsible for the following activities: recruiting and evaluating patients for studies; collecting and organizing...


  • Boston, United States Draw House Concept Full time

    **Description**: **Job Title**: Call Center Representative **Company**: Draw House Concepts **Location**: Boston, MA As a Call Center Representative at Draw House Concepts, you will be the primary point of contact for current and prospective clients, providing them with information about our architectural services and assisting with inquiries and...


  • Boston, United States Mass Bay Credit Union Full time

    Job DescriptionJob DescriptionChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account...


  • Boston, United States Mass Bay Credit Union Full time

    Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Transfers calls...


  • Boston, United States Massachusetts General Hospital Full time

    Nutrition Call Center Coordinator-(3287241) Description General Overview Works under the direction of the Manager of Patient Menu and Data Systems.Answers the 4FOOD phone line in a courteous, efficient manner.Documents all requests into the 4FOOD computer program. Dispatches 4FOOD requests to the 4FOOD Service Delivery staff.Ensures quality...

  • Call Center

    4 weeks ago


    East Haven, United States Hamilton Connections Full time

    Hamilton Connections in Hamden is looking for Call Center Specialists in East Haven.  We are looking for those who posses the talent for solving tough problems while focusing on delivering exceptional customer service.  Being part of our team will involve you to constantly harness your multitasking and tech-savvy skills to resolve challenging customer...


  • Boston, United States Partners Healthcare System Full time

    Clinical Supervisor, Chemistry Day Shift Full Time The Clinical Supervisor, in their role as Technical Supervisor and General Supervisor as defined by CLIA, may be delegated the responsibility of the technical and scientific oversight of the chemistry laboratory including the day-to-day supervision or oversight of the laboratory operation and personnel...


  • Boston, United States Wellist Full time

    Wellist is seeking a mission-driven Call Center Operations Lead to help make life easier for patients, employees, and their families. This role will be responsible for optimizing call center operations to improve quality and reduce cost. This Call Center Operations Lead must be passionate about improving user's lives and supporting the development of their...

  • Registered Nurse

    1 month ago


    East Syracuse, United States Onondaga Center Full time

    Job DescriptionJob DescriptionRegistered Nurse (RN) SupervisorOnondaga Center for Rehabilitation and Nursing is actively seeking Registered Nurse (RN) Supervisor for Weekend Shifts for skilled nursing facility in Minoa, NYDUTIES:Handle all supervisory duties for the assigned unit.Help establish and implement employee policies and procedures.Mentor less...

  • BDC Call Center

    2 weeks ago


    East Brunswick, United States Open Road Auto Group Full time

    Business Development Representative Overview:  Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the “Road Most Traveled” and the “Road Most Successful.” Responsibilities: Respond to incoming e-mail with an...