Program Coordinator

2 weeks ago

Visalia, United States Community Services and Employment Training, Inc. Full time
Job DescriptionJob Description

SCOPE OF WORK:

The purpose of this position is to assist the Assistant Department Director with recruiting and supervising volunteers located within the Visalia Navigation Center; 24-hour 365 days a year facility. The incumbent of this position is also responsible for coordinating and managing volunteers within the Visalia Navigation Center and assisting with orientation and reviewing expectations. Key departments needing volunteer support will be identified by leadership and a description will then need to be developed and volunteer expectations managed.

ACCOUNTABILITIES:

  • Works closely with the Assistant Director to establish guideline objectives and volunteer needs, across the VNC.
  • Responsible for interviewing, screening, training and placing volunteers at the VNC based on their qualifications.
  • Plans volunteer schedules of Visalia Navigation Center volunteers.
  • Supports and fosters excellent customer service practices.
  • Maintains accurate records on volunteers.
  • Supports Navigation Center events to promote program goals and maximize benefits to residents at the center.
  • Assures all operational safety procedures are followed and documented.
  • Attends meetings with partners and the community at large to promote the volunteer program at the VNC.
  • Provides guidance and support to volunteers.
  • Reports personnel issues to HR, Director and/or Assistant Director.
  • Completes necessary volunteer reports regarding progress to assigned leadership.
  • Remains updated on trends, program requirements and regulations with grant programs.
  • Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
  • Assist with quarterly reports

SKILLS & ABILITIES:

  • Upholds company principles and practices to the highest degree and represent the agency in a professional manner.
  • Ability to provide exceptional customer service that includes efficient, precise, and courteous communication.
  • Knowledgeable of modern office procedures and methods, and is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base.
  • Must have excellent oral and written communication skills as well as ability to communicate effectively with low income persons, other providers of human services, community leaders, and government officials.
  • Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted information.
  • Ability to assist with narrative reports.
  • Ability to perform successfully under moderately stressful conditions, to respond immediately to crisis situations and to balance priorities within and between offices/departments/work sites.
  • Ability to maintain personal composure, tactfully handle difficult situations, and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with participants and program staff.
  • Ability to explain, demonstrate and clarify to others, the understanding of the well-established principles, practices, policies and procedures.
  • An experienced professional who supervises paraprofessionals or less experienced staff, e.g. case managers, intake staff, etc.
  • Implements and oversees the data collection activities. Uses data to conduct ongoing needs assessment.

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