Banking Specialist III or IV

Position Summary

The Banking Specialist III or IV will serve as one of the primary new account and loan representatives for the Hunt Valley financial center. In addition, The Banking Specialist will demonstrate a strong proficiency in assisting associates to achieve sales objectives and personal/professional career growth objectives. The Banking Specialist will personally demonstrate strong client conversation skills, utilizing the Bank defined conversation strategy. This key financial center supervisory position requires the individual to support the development of required associate knowledge of all Bank products and services. In addition, the Banking Specialist will assess all sales and service associates' effectiveness in initiating conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

Essential Requirements, Duties, and Responsibilities

Sales & Strategic Planning:

• In partnership with the Financial Center Manager II, supports the development and oversight of financial center market plan/business plan to support achievement of assigned quarterly and annual goals, specifically deposit & loan growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
• Advanced knowledge of all Bank products, services, and usage channels, to identify client account and lending needs. This knowledge will include both personal and business product types.
• Utilizes PeoplesBanks' client conversation model and various reporting to identify sales and service to sales opportunities, supporting the acquisition and expansion of client relationships. The Banking Specialist IV will be expected to receive formal certification of the PeoplesBank client conversation model within the first 6 months of assuming this position.
• Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc. In addition, is proficient in all methods of client outreach to include utilization of Zoom for client appointments and tablets to support the in branch experience for the client.
• In partnership with the Financial Center Manager II and Financial Center Operational Specialist, ensures financial center is appropriately staffed at all times to support a positive client experience, while managing to defined staffing modeling for the financial center.

Coaching/Associate Development:

• In partnership with the Financial Center Manager II, provides leadership in all coaching and development activities within the financial center to support individual associate growth and positive performance. These activities include conducting weekly check ins with each associate, completing quarterly performance reviews of each associate, completing annual performance reviews of each associate, and providing corrective action when warranted.
• Utilizes PeoplesBank's coaching conversation model to provide coaching of all financial center associates in achievement of high performing consumer and business client experience. Specifically, the Banking Specialist IV will engage in formal observations of client interactions for all financial center associates, based on the transactional volumes within the specific financial center, in addition to utilizing mystery shops to support coaching and development conversations. The Banking Specialist IV will be expected to receive formal certification of the PeoplesBank coaching conversation model within the first year of assuming this position.
• Coaching and support of all financial center associates' utilization of technology to support the client experience, including proficiency in online/mobile banking applications, debit card management applications, Zoom for conducting client interactions and the in-branch tablet strategy.

Operational Proficiency:

• Demonstrates proficiency of all operating systems, to support both the new account & loan origination processes, service transactions and overall client relationship management. In conjunction with the Banking Specialist III, would serve as a primary new account representative in the financial center.
• Performs notarial acts as needed per state defined guidelines to support a positive client experience.
• Supports a positive client experience by performing all teller transactions accurately and balancing teller cash drawer on an as needed basis. In addition, will provide necessary overrides for various transactions in support of sound risk management.
• Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.
• In partnership with the Financial Center Manager II and Financial Center Operational Specialist, manages the annual cash audit process in adherence with the Bank's Security Policy.
• In partnership with Financial Center Operational Specialist, ensures teller differences are properly managed and communicated in a timely manner.
• In partnership with the Financial Center Operational Specialist, assumes management of required operational reporting, including review of overdrawn accounts, delinquent loan reporting, and past due safe deposit boxes.
• Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
• Satisfactorily completes all required annual regulation, sales and service training

Educational & Other Requirements

• Minimum one year supervisory experience.
• Minimum one year experience of retail banking, performing paying/receiving functions.
• Minimum three years' experience of retail banking, account opening and sales and service transaction processing.
• Lending Preferred
• Working knowledge of new technology products and services.
• Must be bondable.