Product Manager

7 days ago

Atlanta, United States Incident IQ Full time
Job DescriptionJob Description

We are looking for an analytical and strategic thinking Product Manager to join our team The ideal candidate will bring a strong background in product management, a deep understanding of platform technologies, and a passion for driving product innovation and excellence.

*** This is a hybrid position, offering a mixture of in-person work days from our Atlanta or Alpharetta office and remote days.

Company Overview:

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services.

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

Product Manager:

Reporting directly to the Director of Product Strategy, the Product Manager will be responsible for product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and ensuring revenue and customer satisfaction goals are met. The Product Manager's job also includes ensuring that the product supports the company's overall strategy and goals.

Job title Responsibilities:

  • Lead the ideation, technical development, launch, and iterative improvements of innovative products.
  • Gather input from our market, customers, stakeholders, and adjacent verticals to inform product strategies and roadmaps.
  • Understand Incident IQ's strategic and competitive position and deliver products that are aligned with our mission and are recognized as the best in the industry.
  • Know the product inside and out, obtain and maintain a fundamental understanding of the end-to-end customer experience, integrations, and dependencies.
  • Work closely with cross-functional teams to drive product vision, define product requirements, and guide the team through key milestones.
  • Collaborate across verticals.

Key Skills / Experience

  • 3+ years experience or related industry experience.
  • Ability to analyze complex sets of data and present it in an easy and digestible manner.
  • The ability to zoom in and zoom out: balance high level planning with day-to-day operations.
  • Strong strategic thinking, problem-solving, and decision-making skills.
  • Excellent group presentation skills.
  • Strong technical acumen, with the ability to engage in technical discussions.
  • Four year degree preferred. An equivalent combination of education and work experience may be considered. An MBA is a plus.
  • Experience working in a SaaS environment.

What makes Incident IQ different:

  • We facilitate whole-person growth where employees develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE
  • We provide excellent work/life balance.
  • Two amazing locations – Atlanta and Alpharetta.

Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid time off (PTO).

Incident IQ is an Equal Opportunity Employer

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