Parts Counterperson

At  BMW OF NASHVILLE , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Summary

The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.

Duties and Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone.
• Assist service technicians in selecting parts needed for repairs in process.
• Open a repair order envelope for all new repair orders.
• Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Answer parts phones when front counter is overloaded.
• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
• File the requisition copy in the repair order envelope.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
• Ensure that all charge back sales are signed by the customers.
• When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.
• Present the customer with the white copy of the invoice after removing the “tear strip.” When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking.
• When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase, or release the credit hold in accordance with the dealership’s guidelines.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.   
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Qualifications

• 1+ years of experience in an automotive parts department
• 1+ years of sales experience.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Must be insurable by company insurance carrier.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.