Patient Care Coordinator
1 month ago
Are you passionate about making a difference in healthcare? Join our fast-growing team as a Bilingual Chronic Care Coordinator at a dynamic healthcare company specializing in remote patient monitoring for chronic conditions. In this role, you'll focus on enrolling individuals with diabetes or hypertension into our Chronic Care Management (CCM) program, a benefit provided by their insurance company. As the first point of contact, you'll manage a high volume of inbound calls, ensuring each caller receives a positive and supportive experience.
Key Responsibilities:
- Maintain accurate documentation of all communications in patient records.
- Coordinate and schedule follow-up physician appointments through an EMR (Electronic Medical Records) system.
- Liaise with physicians and other healthcare providers.
- Provide efficient and accurate responses to callers, offering solutions and referrals while ensuring clients feel valued.
- Utilize software, databases, scripts, and tools effectively.
- Participate in training and learning opportunities to enhance your knowledge of the company and your role.
- Adhere to all company policies and procedures.
Skills Required:
- Experience in a healthcare call center or medical practice environment is required.
- Proficiency in using Electronic Health Records (EHR) systems
- Strong time management skills and ability to multitask and prioritize effectively.
- Social perceptiveness and service-oriented mindset.
- Bilingual proficiency in English and Spanish.
- Certified Medical Assistant
- Proficiency in MS Office suite.
- Exceptional customer service, active listening, and professional phone demeanor.
- Experience in Endocrinology or chronic care management preferred
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- No weekends
Work setting:
- Call center
- In-person
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