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Sr. IVR Application Developer/Genesys Engineer

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Okemos, United States Tech Tammina LLC Full time
Job DescriptionJob Description

Role: Sr. IVR Application Developer/Genesys Engineer

Location: Okemos, MI (Hybrid)

Duration: Long term

Rate: Market

Responsibilities:

  • VR Application Development: Design, develop, and maintain sophisticated IVR applications using object-oriented programming languages, integrating them with various telephony systems and external applications.
  • PBX & Telephony Expertise: Work with PBX architecture and telecommunications network services, supporting the smooth operation of call center systems.
  • Telephony Integration: Manage web services and integration of telephony systems to other computer systems using protocols like SOAP, VXML, SQL, XML, and REST.
  • SIP VoIP Troubleshooting: Interpret and troubleshoot SIP-based VoIP traffic, ensuring seamless integration with different SIP telephony systems.
  • Speech Recognition Systems: Develop and manage speech recognition systems and grammars to optimize customer service interactions.
  • Genesys Cloud: Provide hands-on support and development in Genesys Cloud, ensuring system reliability and performance.
  • Cross-functional Collaboration: Work closely with IT, Customer Service, and Operations teams to ensure the optimal functioning of contact center systems.

Required Qualifications:

  • 5+ years of experience in IVR development, PBX architecture, and telecommunication network services.
  • Proven expertise in Web Services Integration (SOAP, VXML, SQL, XML, REST) within telephony systems.
  • Strong background in Software Development using object-oriented programming languages for IVR applications.
  • In-depth knowledge of SIP-based VoIP traffic troubleshooting and integration.
  • Familiarity with Genesys Cloud platform and associated tools.

Preferred Qualifications:

  • Certifications in Genesys Cloud CX Professional, Architect, and Scripting are highly desirable.
  • Previous experience with Genesys Engage Certifications.