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Epic Venue Manager

2 months ago

Airway Heights, United States Kalispel Tribe of Indians - KTEA Full time
Job DescriptionJob Description

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug-free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality
We expect that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES
We Take Pride in Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership, and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

To direct and coordinate departmental activities for the assigned venue (Epic Restaurant), either personally or through subordinates for the area of responsibility and its' Supervisors and Team Members; Responsible for delivering an exceptionally high level of guest service and superior quality of products. Develop and implement annual budgeted goals. Ensure leadership support helps to exceed guest satisfaction and employee satisfaction measures. Adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures.
· Responsible for the activities in the Food and Beverage Department's assigned and designated area(s) or outlet(s).
· Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner.
• Assist in developing departmental objectives, policies, and procedures to grow the department.
• Monitor and enforce departmental policies and objectives for the Food and Beverage Department.
• Monitor inventories and cost percentages of goods, supplies, and equipment.
• Participate with the Director of Food and Beverage in creating and developing menus, food selections, and related activities for your designated area.
• Actively participate with the Director of Food and Beverage and the marketing department in promoting your food & beverage outlets or areas.
• Handle or oversee all issues regarding Guest relations.
• Handle and resolve Team Member and Supervisor issues and pass on significant incidents to the Director of Food and Beverage.
• To ensure a clean and safe environment, enforce basic sanitation practices, HACCP standards, and procedures in all respective areas.
• Attend mandatory Food and Beverage management meetings. Attend all other required meetings whenever possible.
• Ensure compliance with Tribal and applicable Federal and State laws by all Team Members.
• Enforce Northern Quest Casino policies on control and protection of company assets.
• Review and analyze the activities regarding the labor cost and operational expenses related to your operation's budget and goals.
• Monitor and enforce departmental policies and procedures.
• Ongoing development of Shift Managers and Team Members regarding exceptional service and public relations skills without guests.
• Assist the Director of Food and Beverage in preparing the annual budgets for your area of responsibility.
• Hire, train, coach, and counsel Team Members & Shift Managers as necessary and consistently give positive feedback.
• Ensure ongoing and regularly scheduled departmental training meetings for all Team Members.
• Administer corrective and progressive disciplinary actions following Northern Quest Casino policies within the guidelines of the HR department.
• Schedule, administer, and ensure that all Team Members are reviewed accurately, fair, and timely manner.
• Monitor all venue schedules and adjust staffing levels to budgeted or appropriate labor percentages.
• Assist with the design of staffing guides for your area and submit them to the Director of Food and Beverage
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• Ensures that the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out fairly and equitably, conducive to that goal.
• This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Directly supervises the Team Members in the F&B venue assigned, including FOH and BOH team members, Supervisor(s), Servers and Bartenders, and support teams. Implements and communicates the vision of Northern Quest Resort and Casino and goals through enforcing standards and policies. Responsible for training team members that exemplify the standards and vision of Northern Quest Resort and Casino. Assigns and directs tasks to the leadership team and supports with direction and established expectations. Reviews team members' performance and assists with career growth initiatives.

Skills

• Proficient in the use of Microsoft programs and other computer programs.
• Skill in effectively communicating information through verbal and written correspondence to Team Members, managers, and Guests, including writing reports, business correspondence, and procedural manuals.
• Ability to cross communicate (orally and written) with all departments and at all levels.
• Skill in solving practical problems and dealing with situations concerning Guests and Team Members under pressure conditions.
• Excellent organizational, communication, and leadership skills.
• Ability to calculate and monitor the cost of goods.
• Ability to read and analyze spreadsheets, reports, financial statements, and food specifications.
• Skills in assessing operations, programs, staffing levels, and physical needs.
• Ability to write procedures, prepare reports, correspondence, charts, layouts, forms, memoranda, and other information and instructions.
• Ability to analyze and solve management and administrative problems.
• Ability to maintain effective working relationships with department heads, peers, guests, and public officials,
• Able to work nights, weekends, and holidays as required.
• Proficient use of Windows, Excel, Word, and other computer software.
• Basic knowledge of Point-of-Sale systems, i.e., IG System & Visual 1.

Education

• Associate of Arts (AA) or Associates Degree in the related field, or equivalent hospitality industry experience

Experience

• Five years of management experience in a full-service restaurant and/or bar operation.
• Proven experience with managing, training, and team member retention
• Experience in craft cocktails, specialty beer, and wine service required.
• An understanding of budget building with a successful history of maintaining profitability is required.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License.
• Valid driver's license (Must be in possession while operating a Tribal Vehicle).
• Washington State Food Handler Permit within 14 days of start date.
• MAST (Washington State Liquor Control Board Permit) – 90 days from date of employment or 1st class offered.
• Available and willing to work any changes in hours deemed necessary for Business Levels.


Physical Demands

• Requires the ability to lift and/or move objects weighing up to 75 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of essential instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.
• Requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods.
• Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Requires stooping, which entails the use of the lower extremities and back muscles.
• Occasionally requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which protect from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and wet and/or humid conditions. The noise level in the work environment is usually moderate.

Travel Requirements

Local travel is occasionally required. Travel outside the state is infrequently needed. Typical travel time is generally less than a week.