Travel Operations Team Leader
4 weeks ago
The Role:
The Travel Operations Team Leader role at Inside Travel Group offers an exciting opportunity to lead a dynamic team, ensuring seamless coordination between Sales and Operations for both self-guided and group tour bookings. You will manage your local team, collaborate with global colleagues, and work with various departments to resolve booking issues, maintain supplier databases, and refine operational processes.
This role emphasizes problem-solving, team leadership, and multitasking, fostering a supportive and creative work culture. Inside Travel Group values passion, integrity, and quality service, offering competitive salaries, comprehensive benefits, and professional development opportunities for motivated individuals passionate about travel. Join Inside Travel Group and contribute to delivering unique and culturally enriching travel experiences.
What You Will be Doing:
- Provide daily managerial direction and support to your team, assisting with time management and task prioritization in busy periods
- Coach and guide team members to satisfactorily resolve issues themselves, whilst also assisting with escalated cases as required
- Conduct weekly catch ups and biannual appraisals with team members, utilizing the full range of managerial approaches to optimize performance and enhance development
- Identify and resolve capacity challenges, proactively monitoring and managing workloads effectively to deliver timely output, particularly over our peak departure seasons
- Identify and resolve any training needs, ensuring all training delivered is implemented and embedded
- Participate in the recruitment, induction, and training of new starters, supporting the process as/when required
- Monitor the Travel Operations inbox(es) and our Tour Operating System (Axum), assigning work among the team, to ensure tasks are completed quickly and effectively
- Oversee the preparation, checking and dispatching of Info-Packs and other client facing documents
- Oversee the preparation and delivery of Tour Leader documents such as cash sheets and passenger manifests
What We Are Looking for From You:
- Passion for Japan/Asia as a travel destination and desire to help others discover the country
- Previous experience in an operations environment.
- Previous experience in process improvement
- Previous involvement in implementing training and development initiatives
- Well-developed problem-solving skills, able to use initiative with confidence.
- High quality communication/interpersonal skills in emails, in-person and on the phone.
- Highly motivated, well-organized with ability to handle a volume of simultaneous tasks.
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Teams and SharePoint).
What You Get in Return:
- 20 days annual leave plus 13 paid public holidays
- Day off on your birthday
- Annual performance-based bonus
- Volunteering leave
- Employee Assistance Program
- Designated learning and development time
- Employer retirement contributions
- Travel discounts
We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you
To apply for this role, please submit your resume and cover letter through our Careers Page.
Applications close: September 16, 2024
Interviews: Beginning September 23rd, 2024
Start Date: Late 2024
Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, FL, GA, IN, ME, MN, NC, NV, OR, PA.
Inside Travel Group participates in the E-Verify Program for all US based applicants.
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