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Loan Servicing Specialist

3 months ago

Wilmington, United States Continental Finance Company Full time
Job DescriptionJob DescriptionSalary:

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Loan Servicing Specialist to support our Liberty Career Finance team. Liberty Career Finance provides loans to vocational schools in the transportation and other short-term training programs.


The Loan Servicing Specialist will support the team by processing loans for our customers and working as a liaison with our schools.


***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***


Essential Functions:


  • Utilize system to complete underwriting of applications submitted by schools and make sound underwriting decisions based on subjective underwriting guidelines.
  • Complete exit interviews with students completing schools to educate them on loan process and employment.
  • Verify files in preparation of funding including completion of exit interviews, verifying employment, e-mailing loan documents to employers for tuition reimbursement and payroll deduction, verifying phone numbers and compiling funding documents.
  • Follow up with customer related to delinquent accounts, payment arrangements, settlements, and general correspondence.
  • Liaison with new school and provide guidance and support in the onboarding process.
  • Contact carriers to submit tuition paperwork.
  • Provide support for completing glances of cx credit to determine issues.
  • Handle settlement offers to customers
  • Handle debt val letters and ACDV’s.
  • Create, update, and maintain loan spreadsheets in Excel.
  • Manage new loan assignments, bankruptcies, and escalated customer calls.
  • Oversee loan processes such as servicing, month end and new loans.
  • Other operational responsibilities will be assigned as needed.


The ideal candidate will have the following:


  • Associates Degree or three years of equivalent work experience required.
  • Excellent communication skills with the ability to communicate with all levels of customers both internally and externally.
  • Understanding of reading credit reports preferred but not required.
  • Experience working in the sub to near-prime credit space preferred but not required.
  • Proven ability to use good judgment in decision making.
  • Proven experience and proficiency in Microsoft Word and some advanced functions of Excel required.
  • Proven ability to manage multiple priorities while meeting daily, weekly, and monthly deadlines.
  • Strong math acumen and problem-solving skills.
  • Ability to demonstrate flexibility and adaptability in a dynamic work environment. 


Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment.  With our success, we have also grown into an innovative financial tech company With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.


CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.


CFC is seeking bright, energetic individuals that will help us grow and develop together We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today


***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)*** #LI-HYBRID