Member Advocate 1

4 weeks ago

Newport, United States NorthCountry Federal Credit Union Full time
Job DescriptionJob Description

Role:

 

Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true. Contribute to a world class experience for all members and staff, by building rapport, determining needs, and offering creative solutions to best serve their needs. Demonstrate professionalism and integrity and represent the credit union’s core values in all interactions.

Interactions will involve account transaction processing, account opening, account closing, account research, answering member questions, and providing accurate information regarding credit union products and services.

 

Essential Functions & Responsibilities:

 

1. Develop and maintain a clear understanding of credit union products and services to talk confidently with members about their financial needs and cross-sell appropriate solutions to meet those needs.

2. Be proficient in all teller transactions, including deposits, withdrawals, transfers, loan payments (including Visa), cashier's checks, and wire transfers. Understand and apply proper procedures to open and close accounts (all share types) and be familiar with IRA rules and regulations. Become cross-trained in all vault management.

3. Actively listen to members needs and offer appropriate solutions for overcoming a financial challenge or achieving a financial goal, utilizing credit union loan and deposit products. Refer problems that are beyond their authority to their supervisor along with recommendations.

4. Make decisions that align with the credit union's core values while adhering to policies and procedures.

5. Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned.

Performance Measurements:

1.

Attention to detail - The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

2.

Member Focus - The degree to which member service is demonstrated in the day-to-day business environment. The level of support for co-workers as well as outside members, clients, etc.

3.

Problem Solving - The ability to predict, recognize, and define problems. Skill in generating, selecting, and implementing timely and meaningful solutions.

4.

Teamwork & Cooperation - The degree to which individuals promote a collaborative, cooperative, and productive working environment. The level of demonstrated sensitivity, team building, support, and respect. The degree of synergy promoted.

5.

Confidentiality - The ability to preserve sensitive and important information or data. Confidential information is not revealed outside of the company, except as necessary in the ordinary course of business.

 

Knowledge and Skills:

Experience

One month to twelve months of similar or related experience.

Education

A high school education or equivalent.

Interpersonal Skills

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

Good computer and communication skills.

Physical Requirements

Powered by JazzHR

hbpy03AUZD

  • Client Advocate

    3 weeks ago

    Newport Beach, United States Hotel California by the Sea Full time

    Job DescriptionJob DescriptionSalary: $20-22Hotel California by the Sea (HCBTS) is a dual-diagnosis drug and alcohol treatment center located in Newport Beach, CA with other facilities located in Bellevue, WA, and Cincinnati. OH. We are committed to treating our clients with the dignity, compassion, and respect they deserve while they’re in treatment. Our...

  • Crew Member

    5 days ago

    Newport News, United States Dunkin' Donuts Full time

    As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. Crew Members are the foundation of what keeps the store and America running. We are looking to add to our team of positive, energetic employees who are...

  • Float Member Service Representative

    6 days ago

    Newport News, United States BayPort Credit Union Full time

    ** Float Member Service Representative** **Job Category****:** Branch Operations **Requisition Number****:** FLOAT001913 Showing 1 location **Job Details** **Description** The primary purpose of the Float Member Service Representative position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the...

  • Crew Member

    7 days ago

    Newport Beach, United States DEMO Full time

    Job DescriptionJob DescriptionJersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!The Jersey Mike's tradition was founded on a strong sense of community and commitment to the personal and professional development of our people.  Our goal is to serve the highest quality sub sandwich to our customers in a manner...

  • Nearby assistance near

    6 days ago

    Newport, United States Wyndy.com, Inc. Full time

    The Community Support Specialist is responsible for providing assistance and support to individuals in need within near 41073. This role involves fostering a positive and inclusive community environment, promoting independent living, and connecting individuals with necessary resources and services. As a Community Support Specialist, you will collaborate with...

  • Receptionist / Legal Assistant

    1 month ago

    Newport Beach, United States Meissner Law Firm Full time

    Job DescriptionJob DescriptionQualifications:We are seeking a Receptionist/Legal Assistant who is enthusiastic, dependable, punctual, organized, and detail-oriented.This position can be fast-paced at times, and the candidate must be flexible and adaptable to changing tasks.Candidate must have excellent telephone skills, and moderate to advanced computer...

  • Primary Care Physician

    4 days ago

    Newport News, United States ChenMed Full time

    We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to...

  • Lpn

    5 hours ago

    Newport News, United States Sentara Healthcare Full time

    The Licensed Practical Nurse (LPN) functions under the supervision of an RN or Licensed Independent Practitioner (LIP) in the clinical setting, within the scope of practice dictated by the State Boards of Nursing. The LPN demonstrates professional and clinical knowledge relative to designated clinical practice setting in the delivery of direct patient care,...

  • Mental Health Case Manager

    22 hours ago

    Newport Beach, United States Premier Health Group Full time

    This position is 100% onsite in Newport Beach.We are seeking a skilled and compassionate Case Manager to join our team. This role will take place in-office at Newport Beach, CA. Sessions will be conducted via Zoom from the corporate building.We are looking for a dedicated Mental Health Case Manager to join our team. The Case Manager is responsible for...

  • Employment Specialist

    21 hours ago

    Newport, United States Mental Health America of NKY and Southwest Ohio Inc. Full time

    Your responsibilities and requirements Mental Health America of Northern Kentucky and Southwest Ohio is a forward-thinking non-profit organization that promotes mental health and overall wellness. We deliver a wide range of services including prevention, education, and direct care provision. At the heart of our work are our employees, a highly passionate...

  • Primary Care Physician

    1 week ago

    Newport News, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Primary Care Physician

    1 week ago

    Newport News, United States ChenMed Full time

    We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Primary Care Physician

    1 week ago

    Newport News, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Travel Cardiac Sonographer 2 800 per week

    18 hours ago

    Newport News, United States Planet Healthcare Full time

    Planet Healthcare is seeking a travel Cardiac Sonographer for a travel job in Newport News, Virginia. & RequirementsSpecialty: Cardiac SonographerDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelPlanet Healthcare Job ID #1-2479021. Pay package is based on 10 hour shifts and 40 hours per...

  • Flag Football Official

    1 month ago

    Newport, United States i9 Sports - N. ColumbusCincinnati ENE Full time

    Job DescriptionJob DescriptionNorthern Kentucky UniversitySaturdays Part-TimeApproximate Hours 8:00 am - 5:30 pm April 6 - June 16thBenefits/PerksA team-based atmosphere with a focus on Fun!Be a role model for athletesOnline training opportunitiesCompany OverviewFounded in Tampa, Florida, i9 Sports is the nations first and largest youth sports league...

  • Adjunct Faculty

    1 month ago

    Newport News, United States Medical Careers Institute Full time

    Overview This is not a remote position. This position is based at our Newport News, VA campus location. Transform your Career at ECPI University Since 1966, ECPI University's employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students' success...

  • Travel Registered Respiratory Therapist

    4 days ago

    Newport News, United States Planet Healthcare Full time

    Job DescriptionPlanet Healthcare is seeking a travel Registered Respiratory Therapist for a travel job in Newport News, Virginia.Job Description & RequirementsSpecialty: Registered Respiratory TherapistDiscipline: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelPlanet Healthcare Job ID #1-2498656....

  • Travel Cardiac Sonographer

    7 days ago

    Newport News, United States Planet Healthcare Full time

    Job DescriptionPlanet Healthcare is seeking a travel Cardiac Sonographer for a travel job in Newport News, Virginia.Job Description & RequirementsSpecialty: Cardiac SonographerDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelPlanet Healthcare Job ID #1-2479021. Pay package is based on 10...

  • Field Service Rep

    5 days ago

    Newport News, United States Johns Hopkins Medicine Part time

    Who you are: As the TRICARE (US Family Health Plan) Relationship Representative for Johns Hopkins HealthCare, you are passionate about the health and well-being of our military members and their families. An advocate for the highest quality of care, you are proud to communicate the benefits of the US Family Health Plan to prospective eligible members and...

  • Field Service Rep

    7 days ago

    Newport News, Virginia, United States Johns Hopkins Medicine Full time

    Who you are:As the TRICARE (US Family Health Plan) Relationship Representative for Johns Hopkins HealthCare, you are passionate about the health and well-being of our military members and their families. An advocate for the highest quality of care, you are proud to communicate the benefits of the US Family Health Plan to prospective eligible members and key...