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Call Center Specialist

3 months ago

Anchorage, United States The Alaska Club Full time
Job DescriptionJob Description

The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. This is an onsite (not remote) position. The Call Center Specialist will provide excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of customer service experience. Must be available to work evenings and weekends.

Call center associate duties may include:

Interact with customers to provide information for entire shift

Maintain productivity standards

High level of professional customer service

Accurately process transactions regarding products and services

Accurately record all customer contacts

Move fluently through computer system to track, gather information, and/or troubleshoot customer issues

Refer unresolved customer issues to designated department or supervisor for resolution


Required Skills and Experience:

1-3 years of customer service experience

Experience working with Microsoft Office

Completion of High School Diploma or equivalent

Ability to handle heavy inbound calls

Strong organizational skills

Ability to work independently

Proven ability to meet/exceed performance standards

Excellent typing and data entry skills

Navigating through multiple databases and using duel computer screens

Providing excellent customer service to a large member base

Answering a wide variety of member and nonmember questions and finding solutions to problems

Professional verbal and written communication skills



Preferred Experience:

1-3 years of call center experience

Advanced experience in Microsoft Outlook, Word, Excel



Job Posted by ApplicantPro