Marketing and Communications Coordinator

4 weeks ago

Boston, United States Samaritans Hope Full time
Job DescriptionJob Description

ABOUT THE POSITION

Samaritans is seeking a detail-oriented and empathetic communications professional who is passionate about suicide prevention to serve as the Marketing and Communications Coordinator on our marketing and communications team. This position will support day-to-day communications functions by implementing website content updates, coordinating with stakeholders across the organization to create digital content (social media, email marketing, etc.), and coordinating schedules and timelines to ensure that marketing plans stay on track. This position reports to the Senior Director of Marketing and Communications.

This is a full-time, hybrid position, working at least two days per week from the office in downtown Boston. Occasional evening and weekend event attendance required.


REPORTS TO

Senior Director of Marketing and Communications


KEY RESPONSIBILITIES

  • In coordination with marketing and administration team members, make timely day-to-day content updates to samaritanshope.org (using WordPress) and our employee intranet. Ensure new content follows best practices for accessibility and that brand assets are always current on the intranet.
  • Coordinate with marketing team members to implement email marketing plans for events and services. Create emails (using Pardot/Account Engagement) email lists and mailing lists (using Salesforce) for various communications pieces.
  • In coordination with Marketing and Communications Manager, create digital content for social media and website, including scheduling interviews and doing audio/video recording and editing; create social media kits for events and awareness days; report on social media engagement metrics. Coordinate with Hey Sam team members and Hey Sam youth advisory board to co-create social media content.
  • Maintain communications team digital archive, including storage and organization of video footage, event photography, stock photography, and illustration. Maintain archive of impact quotes from those who use Samaritans services, volunteers, and community partners.
  • Track and maintain inventory of print materials, letterhead, and swag. Coordinate with program and development teams to compile and/or package swag ahead of events, for mailings, etc., as needed.
  • Support the needs of the marketing team to ensure that marketing plans move forward on schedule, including coordinating meetings and tracking due dates. Support additional communications projects and initiatives as needed.

REQUIREMENTS

  • Passion for the mission of Samaritans and ability to stay current on framing conversations surrounding suicide and mental health. Interest in working in the nonprofit field.
  • At least one year of experience (internships and part-time work included) supporting marketing and communications functions, preferably in a nonprofit setting.
  • Excellent written and oral communication skills. Strong interpersonal and relationship-building skills.
  • Eye for design and experience with graphic design programs (Canva, Photoshop, Illustrator, etc.). Understanding of basic design principles.
  • Experience creating social media posts on behalf of an organization preferred.
  • Detail oriented and strong organizational skills required.
  • Experience with recording and editing video and audio content (Premiere) preferred.
  • Experience making website content updates using a CMS (WordPress preferred).
  • Experience building marketing emails (Pardot/Account Engagement preferred) required. Knowledge of HTML/CSS preferred, but not required.
  • Experience building lists from CRM database (Salesforce) preferred but not required.
  • Comfort with talking on the phone.
  • Ability to work individually and as part of a team.
  • A commitment to racial equity, diversity, inclusion, and belonging.

SALARY & BENEFITS

Minimum starting annual salary is $60,000 and will be set based on experience and skill set.

  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health, Dental and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • Travel Reimbursement
  • 14 paid holidays

Samaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. All employees are working a hybrid schedule with an average of 2 days per week in the office, after a period of onboarding for new hires.

**Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.


ABOUT SAMARITANS

Samaritans, Inc. is a leading suicide prevention organization in Massachusetts. Our mission is to prevent suicide and offer hope and support to those affected. For 50 years, Samaritans volunteers and staff have provided 24/7 support, free of charge, to those who are struggling with thoughts of suicide, worried about a loved one, or in need of a compassionate listener.

Each day, we answer hundreds of calls and texts through our Helpline - part of the 988 National Suicide and Crisis Lifeline - and Hey Sam, a peer-to-peer textline for young people. Our workshops provide the tools anyone might need to help someone in crisis. We offer a safe, anonymous, judgment-free place for anyone to turn, for any reason, including those grieving the loss of a loved one to suicide.

Samaritans is a non-profit organization with no religious affiliation. Our office is in downtown Boston.



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