O365 / Azure Cloud Engineer

Microsoft O365/Azure Cloud Engineer 

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PURPOSE 

Ascend Technologies is currently seeking an Office 365/Azure Engineer to support our clients. This role will provide escalated support and operational maintenance to client cloud environments, including Microsoft Services across the Azure and Office 365 suite.  This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology. 

RESPONSIBILITIES 

• Analyze each client's specific request and determine the underlying problem and recommend proper solution 

• In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration 

• Manage Microsoft Volume Licenses, EA and Reservation 

• In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA 

• Design, develop, and implement cloud-based solutions using Microsoft Azure 

• Implement and manage virtual servers (Hyper-V/VMware) 

• Server administration – Drive expansion, Root cause analysis 

• Administration of Azure Active directory/Entra AD 

• Support applications and functions in Azure Cloud 

• Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product 

• Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered 

• Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards 

• Troubleshoot InTune and other MDM solution experience 

• Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution 

  
 MINIMUM SKILLS AND EXPERIENCE  

• Bachelor’s Degree in a technical field preferred. Computer Science, MIS or equivalent. 

• Prefer 5+ years of professional IT experience in a client facing role plus 2+ years of experience supporting O365, Exchange online, Sharepoint, Teams and Azure 

• Ability to function on application and technical tasks with little or no supervision 

• Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change 

• Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely 

• Proven excellence in decision making when multiple alternatives are presented 

• Excellent organizational, verbal and written communication skills 

• Effectively works with team members, motivating them in difficult situations 

• Microsoft (MCSE), AZ-500 certifications preferred 

• Advanced PowerShell scripting experience 

Salary Expectations: $80,000

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 

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