Application Monitoring Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Important info about this role:

• We’re better together This role is fully on-site for the first 90 days and Monday through Thursday after that.

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

What does Application Monitoring Engineer do?

You will be a senior member and integral part of the Digital Solutions’ Application Monitoring and Automation team, which is responsible for monitoring the availability and performance of the online banking service platforms we host in Fiserv’s data centers/cloud and the clients on those platforms.  In this capacity, your mission is to adeptly harness our arsenal of monitoring and automation tools, thereby enabling the expeditious dispatch of meticulous alerts. These alerts, finely honed through your vigilance, empower our Support teams to execute timely, effective responses. Whenever feasible, the team endeavors to introduce automated solutions to rectify anomalies, obviating the need for manual intervention.

Your role assumes paramount significance in guaranteeing the efficacy, dependability, and security of our applications. Your proficiency in the deployment of monitoring tools, scripting, and cloud-based integrations is indispensable in upholding the vitality of our digital ecosystem. The scope of your involvement extends across a diverse array of systems and technologies, necessitating collaboration with multiple teams across Fiserv to ensure comprehensive and robust monitoring coverage. 

The Application Monitoring and Automation team does not perform traditional incident response but assistance with high priority incidents is sometimes necessary and after-hours work is occasionally needed to support certain client go-lives and system changes. You will also be part of a On-call support rotation.

What you will do:

• Tools Proficiency: Leverage your deep expertise in tools like Splunk, ExtraHop, and Dynatrace to monitor and analyze application performance, troubleshoot issues, and provide actionable insights.

• Scripting Mastery: Utilize your scripting background, including Python, Selenium, Webdriver, and JMeter, to automate monitoring processes and enhance efficiency.

• Cloud Expertise: Apply your working knowledge of cloud-based solutions to effectively monitor applications hosted in cloud environments, optimizing performance and resource utilization.

• API Integration: Understand and implement APIs in a distributed environment, ensuring seamless integration with monitoring tools and systems.

• Proactive Alerting: Collaborate with the team to reduce the volume of alerts by conducting in-depth analysis and fine-tuning alerting mechanisms, eliminating false positives, and ensuring alerts are highly relevant.

• Incident Response: Assist in high-severity outage investigations, providing critical insights and expertise to minimize downtime and maintain service availability.

• Continuous Learning: Maintain a never-say-no attitude, staying up-to-date with the latest industry trends, tools, and best practices. Share knowledge and mentor team members to foster a culture of learning and growth.

What you will need to have:

• Bachelor’s degree in Computer Science, Engineering or Technology, or equivalent relevant work experience.

• 5+ years of experience in Application Monitoring and Observability for multiple products at large organizations

• 3+ years of experience using Splunk - configuring alerts , knowledge objects, dashboards and writing complex queries

• 5+ years of experience in Windows Systems Engineering and Application Support

• Expert level in PowerShell scripts and/or Python. Any other similar scripting language will also be considered.

• Experience in supporting multi-tiered applications

• Experience in working with web logs, HTTP headers, and web services

• Experience with API integration in distributed environments

What would be great to have:

• Experience integrating cloud technologies with Splunk/Dynatrace and monitoring tools

• Experience with monitoring tools such as Extrahop, DynaTrace, Moogsoft, etc.

• Experience/certifications with Azure cloud platform

• Proficiency with Selenium, Webdriver, and JMeter

If you are a motivated self-starter who is passionate about application monitoring and thrives in a collaborative environment, we encourage you to apply. Join us in shaping the future of digital excellence

#LI-JP1

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.