Medical New Patient Scheduler

3 weeks ago


Chandler, United States IRONWOOD PHYSICIANS,P.C. Full time
Job DescriptionJob Description

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are looking for a qualified and experienced individual to work as a New Patient Scheduler / Operator. This person will coordinate and organize paperwork, records requests and new appointments for new patients. Will provide excellent customer service and requires excellent communication skills on a daily basis. This is a full-time, day-shift position working a Monday - Friday schedule located in our Central Business office in Chandler.

Essential Duties and Responsibilities include:

  • Answers incoming calls from potential patients, referral sources.
  • Monitors the fax server.
  • Monitors patient call backs/voicemails.
  • Registers new patients; obtains all relevant demographic and insurance information.
  • Requests and follows up on medical record requests prior to new appointment.
  • Mails or emails new patient paperwork in a timely manner.
  • Works within Excel logs for patient information record-keeping.
  • Coordinates pre-appointment prep work for all new appointments.
  • Communicates daily with physicians for scheduling need
  • Must be able to type and work on a computer.
  • Ability to work in a constant state of alertness and safe manner.
  • Performs other duties as requested by supervisor, administrator, or physicians.

Knowledge and Skills:

  • Knowledge of insurance company’s procedures and policies.
  • Knowledge of HIPAA rules & regulations preferred.
  • Knowledge of governmental, legal and regulatory provisions related to collection activities.
  • Knowledge of chemotherapy related drugs and supplies utilized preferred.
  • Proficiency in Microsoft Office, Word, Excel and Internet.
  • Ability to use computer and office equipment.
  • Excellent customer service skills.
  • Excellent verbal and writing communication skills.
  • Basic mathematical knowledge.
  • Bilingual preferred.

Education and Experience:

  • 1-2 years’ medical experience required.
  • Medical Oncology experience preferred.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

.

Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"



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