Social Service Technician III

Job Summary: Under limited supervision, provides a broad range of social services to consumers and their families. Conducts consumer intakes, participates in treatment team planning and performs crisis intervention. May provide supportive counseling to consumers and families and/or serve as a liaison for social services. May monitor operations of a community-based treatment, training or personal support residence. Functions as a supervisor or lead worker for other para-professionals.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Consumer Care

• It is the responsibility of all staff to insure that the persons served through our programs receives services that address their individual needs.
• Meets applicable productivity requirements in terms of direct service time: (Manager: Quote the actual productivity required).
• Instructs and advises clients on daily living and work skills in one-on-one or group instruction.
• Observes and monitors client behavior.
• Counsels and advises clients on behavioral problems, daily decision-making, and the resolution of minor problems.
• Assists with the development of an individual service/treatment plan for each assigned consumer.
• Participates in case reviews, consulting with the team to evaluate the client's needs and plan for continuing services. Counsels and advises clients on behavioral problems, daily decision-making, and the resolution of minor problems.

Employment Training

• Responsible for prevocational training of consumers in a production setting.
• Responsible for training and supervision of consumers in CAG activities.
• Ensure consumers are trained according to ISP goals 100%.
• Ensure recycling totals are figured accurately.
• Ensure consumer time and pay is accurately recorded

Transporting

• Operates vehicle to transport clients on routes, to program and home each day.
• Transports clients to community access activities
• Provide transportation to/from center and outings.
• Ensure all passengers follow rules according to DMV.
• Follow all laws and guidelines while driving and transporting consumers.
• Ensure weekly inspections are completed on assigned vehicle. Ensure assigned vehicle is cleaned weekly.

Record Management

• Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Ensure all documentation is accurate according to consumer goals and objectives.
• Ensure all reviews and annual paperwork is completed prior to review date.
• Required to document services within 24 hours after service is provided. Upon request Instructor should send documentation to supervisor in the form for and alert for them to review and release to billing. All documentation of services will address ISP goals and will correspond with amount and frequency outlined in ISP. All documentation will clearly reflect skill building that is appropriate for the service being billed.

Required Knowledge & Skills:

• Knowledge of agency confidentiality policies.
• Knowledge of individualized plans.
• Knowledge of the documentation process.
• Knowledge of pertinent state, federal and local laws, rules and regulations.
• Knowledge of program area.
• Knowledge of agency safety policies and procedures.
• Knowledge of agency accepted disciplinary techniques.
• Knowledge of available resources.
• Knowledge of agency accepted group/interview techniques.
• Ability to observe and monitor participants’ behavior.
• Ability to assist and supervise participants with daily living activities.
• Ability to develop individualized plans.
• Ability to build relationships with community employers.
• Ability to prepare area specific reports.
• Ability to serve as a liaison between all interested parties.
• Ability to serve as a member of the treatment team to develop participants’ goals and objectives.
• Ability to provide training and/or orientation services to participants.
• Ability to communicate both orally and in writing.
• Ability to investigate any concerns or complaints and develop a resolution.
• Ability to complete evaluations to determine functional level of participants.
• Ability to plan recreational activities for participants.
• Ability to participate in supportive guidance, staff supervision sessions, program planning meetings, consumer staffings and service training.
• Ability to operate state vehicle following all safety laws and procedures.
• Ability to complete all daily housekeeping chores.
• Ability to identify and report facility repairs and equipment problems.
• Ability to identify disruptive behavior.
• Ability to conduct individual and group training sessions for participants.
• Ability to develop teaching aids.

Competencies:

Communication

Accountability/Responsibility

Cooperation/Teamwork

Creative Thinking

Customer Service

Dependability

Flexibility

Initiative

Analytical Thinking

Job Knowledge

Judgement

Professionalism

Quality/Quantity of Work

Forward Thinking

Goal Oriented

Personal Credibility

Leadership

Required Education & Experience: Five years of full-time (or equivalent part-time) experience in social services delivery (case management, outreach, prevention/education, etc.) or Completion of 90 quarter hours (or its semester equivalent of college coursework, 15 quarter hours (or its semester equivalent ) of which was in social work, psychology, mental health, nursing, education, sociology, criminal justice, counseling, rehabilitation counseling, guidance counseling or an equivalent field and four years of full-time (or equivalent part-time) experience in social services delivery or Completion of a bachelor’s degree in one of the coursework areas listed above and one year of full-time (or equivalent par-time) experience in social services delivery or Completion of a master’s degree in one of the coursework areas listed above or Two years of full-time (or equivalent part-time) experience as a Senior Social Services Technician.

Supervisory Responsibilities:

• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance;
• Provides effective feedback and coaching;
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment: This job operates in a variable business settings with trips into the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Some medium travel between Gateway sites and in the community is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.