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Senior Social Services Specialist

2 months ago

Brunswick, Georgia, United States Gateway CSB PEO LLC Full time
Job Overview

Position Summary: Under minimal oversight, delivers a comprehensive array of social services to clients and their families. Conducts initial assessments, engages in treatment team discussions, and executes crisis intervention strategies. May offer supportive counseling to clients and families and/or act as a liaison for social services. May oversee the operations of a community-based treatment, training, or personal support facility. Functions as a supervisor or lead worker for other paraprofessionals.

Key Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Support

  • All staff are responsible for ensuring that the individuals served through our programs receive services tailored to their unique needs.
  • Meets established productivity standards regarding direct service time.
  • Provides instruction and guidance to clients on daily living and vocational skills through individual or group sessions.
  • Observes and assesses client behavior.
  • Offers counseling and guidance to clients on behavioral issues, daily decision-making, and resolving minor challenges.
  • Assists in the formulation of individualized service/treatment plans for each assigned client.
  • Participates in case evaluations, collaborating with the team to assess the client's needs and plan for ongoing services.

Vocational Training

  • Responsible for providing prevocational training to clients in a production environment.
  • Oversees training and supervision of clients in community activity group (CAG) initiatives.
  • Ensures clients are trained in accordance with Individual Service Plan (ISP) objectives.
  • Accurately calculates recycling totals.
  • Ensures accurate recording of client time and compensation.

Transportation Duties

  • Operates a vehicle to transport clients to and from programs and home daily.
  • Facilitates client transportation to community engagement activities.
  • Ensures compliance with all transportation regulations and guidelines.
  • Conducts weekly inspections of the assigned vehicle and maintains cleanliness.

Documentation Management

  • Prepares and maintains records of client progress and services rendered, reporting any changes in client condition to the supervisor.
  • Ensures all documentation aligns with client goals and objectives.
  • Completes all reviews and annual paperwork prior to due dates.
  • Documents services within 24 hours of service delivery and provides necessary documentation to the supervisor for billing purposes.

Required Knowledge & Skills:

  • Understanding of agency confidentiality protocols.
  • Familiarity with individualized plans.
  • Knowledge of the documentation process.
  • Awareness of relevant state, federal, and local laws and regulations.
  • Comprehension of program area specifics.
  • Knowledge of agency safety policies and procedures.
  • Familiarity with accepted disciplinary techniques.
  • Awareness of available resources.
  • Understanding of group and interview techniques.
  • Ability to monitor and assess participant behavior.
  • Capability to assist and supervise participants in daily living tasks.
  • Ability to create individualized plans.
  • Skill in building relationships with community employers.
  • Ability to prepare specific reports.
  • Capacity to act as a liaison among all stakeholders.
  • Ability to contribute as a member of the treatment team to establish participant goals and objectives.
  • Skill in providing training and orientation to participants.
  • Effective oral and written communication skills.
  • Ability to investigate concerns and develop resolutions.
  • Capability to conduct evaluations to determine participant functional levels.
  • Ability to plan recreational activities for participants.
  • Participation in guidance, staff supervision sessions, program planning meetings, and service training.
  • Ability to operate a state vehicle while adhering to safety laws and procedures.
  • Capability to complete daily housekeeping tasks.
  • Ability to identify and report facility repairs and equipment issues.
  • Skill in recognizing disruptive behavior.
  • Ability to conduct individual and group training sessions.
  • Capability to develop teaching aids.

Competencies:

  • Communication
  • Accountability
  • Teamwork
  • Creative Problem Solving
  • Customer Service Orientation
  • Dependability
  • Flexibility
  • Initiative
  • Analytical Skills
  • Job Knowledge
  • Judgment
  • Professionalism
  • Quality of Work
  • Forward Thinking
  • Goal Orientation
  • Personal Integrity
  • Leadership

Education & Experience Requirements: A minimum of five years of full-time (or equivalent part-time) experience in social services delivery (case management, outreach, prevention/education, etc.) or completion of 90 quarter hours (or its semester equivalent) of college coursework, including 15 quarter hours (or its semester equivalent) in social work, psychology, mental health, nursing, education, sociology, criminal justice, counseling, rehabilitation counseling, guidance counseling, or a related field, along with four years of full-time (or equivalent part-time) experience in social services delivery. Alternatively, a bachelor's degree in one of the specified coursework areas with one year of full-time (or equivalent part-time) experience in social services delivery, or a master's degree in one of the specified coursework areas, or two years of full-time (or equivalent part-time) experience as a Senior Social Services Technician.

Supervisory Responsibilities:

  • Clearly defines and communicates goals and responsibilities.
  • Monitors and assesses performance.
  • Provides constructive feedback and coaching.
  • Identifies development needs and assists employees in achieving optimal performance.
  • Develops innovative solutions to address challenges and enhance program effectiveness.
  • Maintains regular communication with staff regarding progress toward established goals.
  • Conducts regular reviews of employee relations and necessary improvements.
  • Evaluates employees periodically, considering all relevant information in assessments.
  • Recognizes and celebrates employee contributions and achievements.
  • Encourages staff to enhance the quality and quantity of their work.

Work Environment: This position operates in various business settings, including community outings. The role typically utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The position provides essential employment support and may require performance in diverse environments, both indoors and outdoors. Some travel between Gateway sites and within the community is necessary.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is frequently required to walk, sit, stand, or kneel, and occasionally required to climb, balance, or stoop. The employee must frequently lift and/or move up to 15 pounds and must have the ability to sit for extended periods at a computer. The employee regularly uses fine hand/eye coordination, hearing, and visual acuity. The work environment is adequately lit and temperature-controlled, with no hazardous conditions caused by noise or dust. The employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol-free workplace through mandatory pre-employment drug testing.


Rotating first/second shifts, weekends, and holidays.