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Broadband Installation Technician

1 month ago

Fort Wayne, United States Mercury Broadband Full time
Job DescriptionJob Description



Are you a hands-on worker that is results driven? Does supplying a service to a customer that would otherwise be out of reach sound rewarding? Create your own personal connections as you work face to face with individual customers in this unique and rewarding role, allowing use of your own personal work truck, individual order schedules and more.

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Broadband' rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: The Field Services Team of Mercury Broadband is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customer’s needs. Field Services should be mindful and thorough in their work, following installation and safety guidelines, and instructions from the Field Team Leader.

Location: Plymouth, IN
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Key responsibilities and accountabilities:

  • Installation of broadband equipment at customer premises
  • Installation of broadband business and VoIP customer equipment
  • Interact with subscribers and represent the company in a professional manner
  • Properly configure and connect customer's home equipment to the Mercury Network
  • Troubleshoot broadband customer equipment
  • Troubleshoot and resolve network outages
  • Assigned company fleet vehicle. Responsible for notifying Team Lead of needed maintenance and completing vehicle inspection forms.
  • Assigned company tool bag. Responsible for tools and filling out tool bag inspection form.
  • Responsible for assigned work orders ensuring completion and closeout
  • Assist in training Field Technician I
  • Assist sales team with localized marketing efforts
  • Survey and pass on any site recommendation for potential new business leads
  • Greater than 70% or greater Tech Efficiency and/or
  • Obtain passing training certification from Service Center Field Tech trainer, Field Team Lead and General Manager

Skills & Requirements:

  • Follow cabling procedures for wiring homes and businesses
  • Comfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations
  • Basic mechanical skills
  • Knowledge of and ability to operate basic hand and power tools
  • Basic computer skills and proficiency with computers
  • Basic computer networking skills and knowledge
  • Use of PC based applications to program and diagnose various communications equipment
  • Clean driving record and valid driver’s license
  • Self-Motivated
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing
  • 1+ years as Field Technician I or equivalent on job experience
  • First Aid/CPR certified
  • OSHA 10

Company Provided Training:

  • Safety training
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking Training and Concepts
  • VoIP training

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.