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Digital Product Manager

5 months ago

Dallas, United States Software Technology, Inc Full time
Job DescriptionJob Description

Digital Product Manager

Dallas, TX

Duration: Longterm

Responsibilities

  • Executes on product plans that grow customer engagement, improve customer experience and drive relevance
  • Reviews business requirements and business case to prioritize cross scrum team work
  • Serve as a Subject Matter Expert in outbound customer communications, consent and privacy management
  • Works in an Agile environment to refine business requirements work with architects to define and lay out system interfaces and data flows, prioritizes work for multiple scrum teams
  • Monitors product for all defined KPIs to ensure best-in-class customer experience
  • Works with business partners to balance business & technical objectives and technology partners to deliver the product that meets reliability, scalability, and performance goals
  • Implement best practices is contact management realm, such as AB testing, sender reputation CAN-SPAM Act and others
  • Acts as a product evangelist to build awareness and understanding across teams

Preferred Qualifications

  • Bachelor's degree in Marketing, Computer Science, Information Systems or related field.
  • 10+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle
    • Experience within high tech, software and/or wireless/telecom industry highly desired
  • Solid technical background with understanding and/or experience in software development, web technologies and customer communications such as email, SMS and push notification
  • Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
  • Experience working within scaled agile development team
  • Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

Technical Skills

Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design