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Team Lead

3 months ago

Birmingham, United States Housing Authority of the Birmingham District Full time
Job DescriptionJob Description

   

Position Title:

Team Lead

Department:

 

HCV/Section 8

Reports to:

Assistant Director of Rental Assistance Programs

Employment Status:

Full-Time

FLSA Status:

Exempt

Date Created:

July 2021

                                                                                                                

Summary

The Housing Authority of Birmingham District (“HBAD”) is Alabama’s most significant public housing authority. With approximately 4,500 public housing units, several tax credit and Rental Assistance Demonstration (RAD) properties, about 6,300 vouchers, and several Project-Based Voucher (PBV) properties, HABD provides quality, affordable housing to almost 22,000 individuals.

 

The primary purpose of this position is to supervise the day-to-day operations of the Housing Choice Voucher Program (HCVP) under the leadership of the Director of Housing Choice Voucher Programs. The incumbent is responsible for providing the necessary support functions to administer the HCVP successfully. This position is also responsible for preparing reports that measure the success of the program and ensuring that Housing Choice Voucher activities comply with applicable federal, state, local, and Housing Authority of the Birmingham District’s regulations.

 

HBAD seeks individuals passionate about affordable housing, the families we serve, and the Housing Choice Voucher program. HABD is committed to transformative change in its HVC program and seeks a leader who can achieve excellence in the operations, program expansion, and service innovations.

 

All activities must support the Housing Authority of the Birmingham District’s (“HABD” or Authority”) mission, strategic goals, and objectives.

 

Essential Duties and Responsibilities

 

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

Directs the work of staff, including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.

Provides support to the operations of the Housing Choice Voucher Program; plans, organizes, coordinates, monitors, and implements HCVP to ensure that all functions are conducted efficiently in accordance with federal, state, local, HABD, and HUD rules and regulations.

Monitor overall team compliance by performing quality control reviews, managing staff productivity and attendance.

Ensures Section Eight Management Assessment Program (SEMAP) compliance by developing and instituting appropriate and effective self-assessment tools, department tools, and processes; prepares annual SEMAP data for assigned indicators.

Supervises the housing process, including but not limited to, receipt and review of applications, maintenance of applicant waiting list -including the selection and management, eligibility determinations, voucher issuances, continued eligibility certifications, participant moves, terminations, etc. Administer Housing Assistance Payment Contracts and give final approval on leases and HAP contracts.

Develops and implements procedures and monitoring to maximize program (budget and voucher) utilization.

Prepares, reconciles, and issues housing assistance and utility reimbursement payments accurately and timely.

Oversees all HCV transactions, certifications, landlord rent increase requests and associated tasks.

Provides technical assistance to all Department employees, including Transaction Specialists, New Contract Specialists, Special Program Specialists, Customer Service Specialists, Landlord Liaison, Clerks, and Inspector. 

Supervises, reviews, and provides reports on the portability process.

Monitors activities and performance of the Substantial Rehabilitation Program, Section 8 New Construction, Single Room Occupancy, and Project Based Voucher Program.

Supervises Section 8 Homeownership processes including, but not limited to, coordination with internal and external sources to provide homeownership counseling for Section 8 participants; establishing procedures for recruiting and selecting families for the Section 8 homeownership program; compliance with the HABD Section 8 Homeownership Plan policies.

Manages data related to daily activities of HCV program operations and develops and implements data tracking and reporting systems.

Supervises the landlord services functions, including the education of, and outreach to prospective landlords and owners and any arbitration between landlords and tenants.

Ensures clients reside in safe housing by supervising HQS functions and staff, including the effective and efficient implementation of required procedures.

Monitors HCV program performance and policy adherence; provides personnel training and development; and stays abreast of changes in HUD and HABD policies, procedures, and guidelines.

Oversees the timely preparation, review, and submission of various reports from staff to the Assistant Director and Director of Rental Assistance, including PIC and EIV reports.

Provides excellent customer service to tenants and visitors, responds to inquiries, and resolves questions or issues consistently in a timely, professional, and courteous manner.

Supports the Assistant Director of Rental Assistance in their absence.

Performs other related duties as assigned.

 

 

 

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

 

 

Leadership:  Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

 

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision-making in accordance with the level of responsibility.

 

Commitment: Sets high-performance standards; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  

 

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures internal and external customers; talks and acts with customers in mind.  Recognizes work colleagues as customers.

 

Effective Communication:  Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and conveys an understanding of the comments and questions of others; listens effectively.  

 

Initiative: Proactively seeks solutions to resolve unexpected challenges.  Actively assists others without formal/informal direction.  Possesses the capacity to learn and actively seeks developmental feedback.  Applies feedback for continued growth by mastering concepts needed to perform work.

 

Responsiveness and Accountability:  Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.  

 

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts team’s success above own interests; supports everyone's efforts to succeed.

 

 

Job Competencies

 

Knowledge of HUD, federal, state, and local laws and regulations, and HABD policies and procedures related to the position.

Knowledge of the general operations and procedures of the Housing Choice Voucher Program.

Knowledge of the local, state, and federal laws governing the Housing Choice Voucher Program, including Housing Quality Standards, health and fire regulations, landlord/tenant regulations, and evictions.

Skill in providing instruction on the HUD and HABD Housing Choice Voucher Program requirements to potential participants and landlords, groups of participants and landlords, and one-on-one.

Ability to understand, act on, interpret policies, and implement regulations and procedures by HABD and/or HUD.

Ability to prepare and present ideas in English, both orally and in writing, clearly and concisely.

Ability to perform program-required computations with speed and accuracy.

Ability to select new employees, evaluate the performance of subordinates accurately and timely, correct deficiencies, and guide and assign personnel.

Ability to establish, monitor, and achieve objectives through skillful delegation of duties.

Ability to orient other employees and explain organizational policies, rules, regulations, and procedures.

Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, tenants, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.

 

Education and/or Experience

 

Bachelor’s Degree and a minimum of three (3) years of experience in public and/or assisted housing, including a minimum of two (2) years in a supervisory capacity. An equivalent combination of education and experience may be considered.

 

Must possess the ability to obtain a Housing Choice Voucher Manager Certification within one (1) year of employment.

 

Some positions may require possession of a valid driver’s license and the ability to be insurable under HABD’s automobile insurance plan at the standard rate.

 

Technical Skills

 

The employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook) to perform this job successfully. Must have the ability to learn other computer software programs as required by assigned tasks.  

 

Physical Demands

 

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

 

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching, grasping, operating computers and other office equipment; moving about the office, and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

 

Work Environment

 

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

 

Office environment. The noise level in the work environment is moderate.

 

The position is open until filled.