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Job DescriptionJob DescriptionCatholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of multiple geographic and service-specific agencies. We are privileged to make a difference and love what we do. We value work-life balance and offer an extensive benefit package.

We are currently hiring a Long Term Care Ombudsman, to work in our Tri-County Services office.  As the Long Term Care Ombudsman, you would be responsible for: 

  • -Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality.

  • -Meet with residents and family members, conduct investigations around complaints, and interview facility staff

  • -Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies

  • -Advocate for resident rights including avoidance of elder abuse, mistreatment, and neglect.

  • -Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topics.

  • -Enter data into databases accurately and timely, and report to Program Director on outcomes, trends, and activities.

  • Support a corps of volunteer ombudsmen through providing training and guidance in complaint handling.

Long Term Care Ombudsman, Minimum Salary: $25.00 per hour

Long Term Care Ombudsman, Maximum Salary: $25.00 per hour

Long Term Care Ombudsman, Schedule: Mon – Fri 18 hours per week (part time)


Qualifications:

  • -Bachelor’s Degree in social work, human services, health, public administration, gerontology, law, or related fields

  • -A valid driver’s license and maintain required vehicle insurance with access to a vehicle during work hours

  • -Experience working with older adults in a long-term care facility or as an advocate is strongly preferred

  • -Working knowledge of Microsoft Office software and other computer applications


Catholic Charities is an Equal Opportunity Employer.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)