Shift Leader

4 days ago

Mount Orab, United States Mt. Orab Dunkin Baskin Robbins Full time
Job DescriptionJob DescriptionSHIFT LEADERRequired to be available 2 shifts Friday through Sunday

Reports To: Managers, GM, District Manager and Owners

Supervises: Team Members

General Purpose of Position: As part of the management team, a Shift Leader works directly with the Managers and Owner to ensure the day-to-day management and operations expectations of the retail store are being met. A Shift Leader must have the ability to make informed decisions, solve problems in a critical and diligent manner, and effectively manage the store when upper management or Owner is not present.

Responsibilities/Duties

· Responsible for ensuring the highest level of efficiency and organization amongst all store processes and procedures.

· Assists with orientation, training, coaching, and developing team members to understand and execute operational expectations.

· Responsible for the execution and organization of all paperwork relating to store operations and procedures.

· Oversees compliance of team members with established company policies and standards.

· Maintains store appearance and product presentation to company standards.

· Upholds specific department goals, cleanliness, organization, aesthetic appeal, and inventory management.

· Provides support to team members during peak periods or when scheduling conflicts arise.

· Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete.

· Ensures safekeeping of all property.

· Works to prevent damage and theft of merchandise.

· Assists in management of sales floor and staff.

· Keeps the management team and owner well informed of activities and significant issues.

Skills

· Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.

· Ability to provide outstanding customer service.

· Ability to manage store operations effectively and efficiently.

· Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to team members.

· Ability to operate all equipment necessary to perform the job.

Requirements

· Available to work at least 2 shifts on the weekend (Friday-Sunday)

· Availability to work the hours necessary to open and/or close the store.

**BENEFITS AVAILABLE BASED ON POSITION

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