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Dunkin Donuts Shift Leader

3 months ago

Mount Prospect, Illinois, United States Dunkin' Donuts Full time

Full job description

Overview


Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service.

They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

  • Perform all responsibilities o
    f restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including pr
eparation of food and beverages Communicate shift priorities, goals a
nd results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of re
staurant team members as needed
Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

  • Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met
Manage Inventory throughout the shift

  • Provide great guest serviceand coaches restaurant team members to do the same
Schedule restaurant team members for shifts Manage cash over_/_short during shift and ensures restaurant team members are following cash franchisee management policies

Education_
/_
Experience:

  • Basic computer skills
  • Fluent in spoken and written English
-
Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies
Works well with others in a fast-pac
ed team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change
-
Guest focused
Ability to assist with training

  • Problem solving. Motivating others

Physical Demands_/_W_o_rking Conditions:
-
Standing on feet . Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

Wearing a headset

  • Working in a small space

Job Types:
Full-time, Part-time

Pay:
$ $17.00 per hour

Benefits:

  • Flexible schedule
  • Paid training

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Weekends as needed

License/Certification:

  • Driver's License (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)

Ability to Commute:

  • Mount Prospect, IL required)

Work Location:
In person