Application & Support Engineer, Structural

1 week ago

Tempe, United States Phoenix Analysis And Design Technologies Full time
Job DescriptionJob DescriptionDescription:

Summary: The Application and Simulation Support Engineer provides technical expertise to support PADT’s customers while also assisting PADT’s customers while also assisting PADT's ANSYS sales team through strategic pre-sales and technical scoping activities, utilizing engineering knowledge, simulation experience, problem-solving, enthusiasm, written and verbal communication, and an eagerness to learn.


Experience in simulation software using LS-DYNA is required (either LSTC LS-DYNA or Ansys LS-DYNA), with automotive crash simulation a plus.


PLEASE NOTE: This position requires access to information that can only be viewed by US Persons. You must be a US Citizen or US Resident Alien.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Enthusiastically answer customer questions on software utilization, applicability, and help identify and implement workarounds for customer problems
  • Keep accurate records of customer interactions including use of a Customer Relations Management system
  • Look for opportunities to improve processes for PADT customers as well as within PADT
  • Support PADT’s software sales team by acting as the technical resource throughout the sales process
  • Be present virtually and in person with PADT’s sales team and prospects and customers, using sales knowledge and technical skills to help move sales opportunities to the next level.
  • Help Identify potential customers and help match PADT’s and ANSYS’ solutions to customers’ needs
  • Define customer requirements and help determine customer processes and workflows
  • Create and present technical product demonstrations to customers and prospects.
  • Perform benchmarking with ANSYS tools and collect various performance and accuracy metrics
  • Educate colleagues on areas of expertise and participate in training to grow into other expertise areas
  • Assist in the development of formal sales proposals to ensure technical accuracy
  • Coordinate and deliver sales collateral, such as presentations to customers and prospects
  • Present PADT’s expertise and capabilities to prospects and customers and help to grow relationships
  • Create training material as needed and conduct training classes as needed.
  • Develop technical marketing material including tutorials, blog postings, and videos
  • Other duties as assigned


Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required Qualifications

  • Bachelor’s Degree or higher in Mechanical Engineering or related field AND least 3 years of professional experience
  • Minimum 3 years experience with LS-DYNA
  • US Citizen or US Resident Alien
  • Able to speak English clearly and be understood
  • Able to read, analyze, and interpret complex scientific and technical information
  • Able to respond to inquiries or complaints from customers
  • Able to write presentations and articles for publication that conform to prescribed style and format
  • Strong theoretical understanding of mechanical structures, dynamics, heat transfer, fatigue, and engineering math as relevant to degree and experience
  • Knowledgeable in word processing, spreadsheet, and presentation software as well as have a fundamental understanding of compute system resources and requirements for numerical engineering simulation
  • Experience with and able to use scripting or programming such as with Python, C++ or similar
  • Must be able to travel by air and possess a valid vehicle drivers’ license


Preferred Qualifications

  • Master’s Degree
  • Experience using Ansys simulation tools
  • Experience in automotive crash simulation
  • Experience in aerospace simulations
  • Expertise with at least one ANSYS Simulation software product strongly preferred.

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