Service Delivery Specialist
2 weeks ago
The Carrier Relations Service Delivery Specialist primarily oversees assigned tasks and responsibilities required to successfully complete business and residential customers’ transition to Socket’s network and assist with maintenance of customers’ accounts. Individuals in this role will have strong analytical skills, be very proactive and responsive to customer requests, and have excellent communication skills. The Service Delivery Specialist works closely with the sales team and the Service Delivery Coordinator to ensure the delivery due dates are met. The Carrier Relations Service Delivery Specialist reports directly to the Carrier Relations Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Duties and responsibilities fall into the 4 main categories of Local Number Portability; 911 Services; Directory Listings; and Ancillary Services & Data Tracking.
Local Number Portability and Toll-Free Numbers:
· Place all number port orders with the appropriate LEC.
· Monitors port orders, ensuring all issues related to the port order are addressed in a timely manner.
· Works with Sales Executives and Service Delivery Coordinators to resolve issues preventing number ports.
· Ensures the presence and validity of customer LOA, and Resolves questions and concerns presented by customers and vendors.
· Communicates with various LECs to resolve issues affecting port dates.
· Completes customer number port by working with the customer’s PBX vendor to ensure successful turn-up of services prior to and during customer transition.
911 Services:
· Uses available tools and resources to verify physical address.
· Accurately enters 911 information into appropriate databases.
· Confirms successful submission and acceptance of 911 updates.
· Works with Sales Executives, customers, and various agencies to resolve any 911 issues.
Directory Listings:
· Ensures all customer listings are retained, created, and/or corrected after a port or conversion. Works with Sales Executives and customers to ensure accurate directory listing information.
· Accurately enters and updates directory listings in appropriate LEC and publisher databases.
· Works with Sales Executives and customers to ensure accurate directory listing information.
Ancillary Services & Data Tracking:
· Maintains and updates CNAM/LIDB information in appropriate databases.
· Performs periodic audits of assorted phone number tracking databases to maintain and improve accuracy.
· Writes and maintains procedures.
Requirements:- Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
- Qualified candidates must be high school graduates or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
- Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
- Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.
-
Catering Delivery Drivers
2 weeks ago
Columbia, United States King Courier Service Full timeJob DescriptionJob DescriptionEarn $25-$75 per delivery & Drive with the company that puts you first.Fast sign up, great pay and flexible hours. King Courier Service is looking for a reliable, customer focused professional driver to deliver catered food orders for some of the most popular restaurants in town. These catering deliveries are usually on...
-
Retail Store Customer Service Specialist
7 days ago
Columbia Falls, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Human Services Specialist I
1 week ago
Columbia, United States Howard County Full timeProvides parent education services to Healthy Families program participants through home visits. - The Family Support Specialist is responsible for initiating and maintaining regular home visiting support to families using a family-centered, strength-based model. Interventions include establishing a trusting relationship; assisting in strengthening the...
-
Catering Specialist
4 weeks ago
Columbia, United States The Chicken Salad Chick Full timeDirect, coordinate & organize the necessary objectives/goals for sales, catering events, delivery of caterings. Must be able to produce, deliver, and follow up on every catering order generated for the restaurant. The four major areas of responsibili Catering, Specialist, Guest Service, Store Manager, Operations, Sales Representative
-
Family Services Specialist
1 week ago
Columbia, United States Addus HomeCare Full timeNow offering DAILY PAY for select positions! Addus Home Care DCFS division strives to support outcomes of safety, permanency, and well-being for children and their parents, and other family members serviced by DCFS. In this job, you will assists families in crisis through DCFS programs including: Family Habilitation Services, Visitation and Housing. Family...
-
Client Services Specialist
7 days ago
Columbia, United States The Columbia Safety & Supply Family of Companies Full timeClient Services SpecialistDepartment: Client Services Employment Type: Full Time Location: Columbia, Missouri Compensation: $18.00 / hour DescriptionTHE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICES ROLES! Our group is leading change in industrial distribution through tenacity, technology, and hard work. Together our international team makes...
-
Financial Services Specialist
2 weeks ago
Columbia, United States First Citizens Bank Full timeOverview: Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Financial Services Specialist supports sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for the fulfillment of deposit...
-
Customer Service Specialist
2 weeks ago
Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full timeJob DescriptionJob Description*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***Cool Care Heating & Air is a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and...
-
Customer Service Specialist
2 days ago
Columbia, United States Alexander Forrest Full timeWho Are We? Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 60 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we...
-
Client Services Specialist
5 days ago
Columbia, United States The Columbia Safety & Supply Family of Companies Full timeClient Services SpecialistDepartment: Client ServicesEmployment Type: Full TimeLocation: Columbia, MissouriCompensation: $18.00 / hourDescriptionTHE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICES ROLES!Our group is leading change in industrial distribution through tenacity, technology, and hard work. Together our international team makes up an...
-
Post Closing Specialist
7 days ago
Columbia, United States Flat Branch Home Loans Inc Full timeJob DescriptionJob DescriptionDescription:Basic Description:A Post Closing Specialist maintains the workflow of post-closing and secondary marketing operations. This position handles all relationships with investors and works with them daily to ensure our mortgage loans are sold in a timely manner. They also coordinate with in-house servicing staff as needed...
-
Associate-Delivery & Service Lead
6 days ago
West Columbia, United States Domino Full timeDominos started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,300 stores worldwide (6,471 in the U.S.) you can probably figure out why that original plan didnt work. **Job Details**...
-
Columbia, United States The Carolinas Center for Medical Excellence Full timeJob DescriptionJob DescriptionExternal Quality Review (EQR) SpecialistsPart-time As NeededRemoteWho We Are:Constellation Quality Health, formerly CCME, is a non-profit health care quality organization and QIO-like Entity certified by the Centers for Medicare & Medicaid Services (CMS) founded by physicians in 1983. Headquartered in North Carolina’s Research...
-
Intake Specialist
1 day ago
Columbia, United States AdaptHealth LLC Full timeJob Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...
-
Intake Specialist
7 days ago
Columbia, United States AdaptHealth LLC Full timeJob Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...
-
Guest Services Specialist I
1 day ago
West Columbia, United States Lexington Medical Center Full timeServes as a liaison between patients and families and the organization in the facilitating or negotiating of positive outcomes and solutions to needs or concerns. Responds to the patient, family, staff and community in determining and providing for t Guest Service, Specialist, Guest, Healthcare, Patient
-
Patient Relations Specialist
2 weeks ago
Columbia, United States Johns Hopkins Medicine Full timeThe Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient/family satisfaction by identifying and resolving concerns expressed by patients. Makes contact with patients and family to answer questions, follow-up on concerns and provide information. Acts to...
-
Senior Contract Specialist II
6 days ago
Columbia, United States RieLes Group Full timeRieLes Group is currently seeking a Senior Contract Specialist II to support The Millennium Challenge Corporation (MCC) Department of Administration and Finance (A&F), Contracts & Grants Management (CGM) Division. The Senior Contract Specialist II serves as a technical resource and advisor to organizations in the procurement of goods and services needed in...
-
Delivery Driver
5 days ago
Columbia, United States La Crosse Lumber Company Full timeJob DescriptionJob DescriptionBenefits:Guaranteed hoursNo NightsLocally owned and operatedCareer Advancement OpportunitiesEmployee discounts401(k) matchingHealth insuranceYou might be a great fit ifYou enjoy serving others as we would like to be served.Making the best even better.You enjoy making a difference in your community.You enjoy helping others.You...
-
Customer Service Specialist
7 days ago
West Columbia, United States InGenesis Full time**Customer Service Specialist (10604)** **Administrative | Columbia, SC | Contract** Job Description InGenesis is currently seeking a **Customer** **Service Specialist** to work with our client in Columbia, SC. In this role, you will provide exceptional customer service and assistance to customer inquiries. **Apply today** and well reach out to answer any...