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High School Team Member

5 months ago

Sand Springs, United States Chick-fil-A Sand Springs Full time
Job DescriptionJob DescriptionRole Summary:
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

General Responsibilities:
  • Read, understand and comply with all parts of the Team Member Handbook
  • Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
  • Deliver portions that are correct and meet all weight and presentation expectations.
  • Execute FIFO (First In, First Out) model is being followed.
  • Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Show up on time, have a great attitude, and work hard for your entire shift.
  • Constantly improve yourself by finding ways to do your work better and faster.
  • Proactively pursue the certification process and look for opportunities to be cross-trained.
  • Be responsible to fill your shift if you are not able to work.
  • Ensure your appearance is in compliance with the Handbook
  • Be a team player
  • Display good stewardship and a sense of ownership for the business
  • Back of the House (BOH) -- Use a holding and timing system and batch numbering on holding pans and in the chute system.
  • BOH -- Track waste and store it according to the procedure.
Requirements:
  • Available to work a minimum of # hours per week
  • Understand the expectation of Chick-fil-A customer service standards and operational excellence.
  • Can close 3 total nights a week, year-round. (2 nights from M-Th, and 1 night on either Friday or Saturday).
Skills:
  • Outgoing and fun
  • Great attitude
  • Hard-working
  • Dependable
  • Honest
  • Demonstrate leadership attributes
  • Team-player
  • Positive attitude & role model
  • Responsive to teams needs
  • Takes initiative
  • Works to serve others
  • Motivated to grow and to learn
  • Great verbal communicator
  • Outgoing/friendly/patient
  • A desire for ongoing training/education
  • Detailed & keenly observant
  • Passion for procedural discipline
  • Able to lift 40 - 60 pounds on a consistent basis
Benefits:
  • Flexible schedule
  • Employee discount
  • Qualify for free college after the first 30 days of employment (must work a minimum of 20hrs a week).