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Supply Chain Customer Service Assistant

2 months ago

Reynoldsburg, United States Kenda Tires Full time
Job DescriptionJob Description

At Kenda, we owe our success to one simple fact: We employ the best people in the tire business. Thanks to their hard work and innovation, we've become a leading manufacturer of bicycle, motorcycle, ATV (All-Terrain Vehicle), golf, industrial, light truck, mobility, motorcycle, passenger car, trailer, and utility applications. Since the inception of our company in 1962, we have operated on core values of honesty, innovation, quality, and customer service.

In addition to a comprehensive portfolio of Kenda brand retail products, we supply fleet volumes of wheels and tires to some of the largest vehicle manufacturers in the world. Our Reynoldsburg, Ohio, location is the site of Kenda USA, which manages all aspects of Kenda’s North American operations.

The Supply Chain Customer Service Assistant will help ensure that products move from suppliers to customers. This position is responsible for checking inventory levels, filling orders, ensuring quality of products, preparing invoices, keeping track of pricing and fees, providing appropriate departments with necessary information, and providing resolution for damaged or defective product.

Benefits:

  • Generous Pay commensurate with experience and/or education and commission.
  • Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance
  • 401K retirement program with employer match
  • Paid holidays, sick and vacation time
  • Employee purchase pricing on auto, power sport, and bicycle tires

Education and/or Work Experience Requirements:

  • High school diploma or equivalent is required

  • Previous customer service experience is highly preferred

  • Previous supply chain or logistics experience is required

  • International shipping experience is a highly preferred

Knowledge, Skills, and Abilities Required:

  • Excellent active listening, verbal, and written communication skills

  • Service-oriented and able to resolve customer grievances

  • Excellent organizational skills and attention to detail

  • Knowledge of SAGE100 and WebEDI

  • Knowledgeable in supply chain, international shipping, and customer service

  • Proficient with Microsoft Office Suite or related software

Essential Duties and Responsibilities:

  • Review inventory and forecast to create purchase orders when necessary

  • Keep track of all containers with items ordered for Honda through multiple Carrier websites

  • Continuously update ship log with vessel information carrying products, including ETA

  • Provide carrier DOT slips with information to schedule delivery when containers are close to arrival

  • Provide receiving documents to multiple departments and outside partners

  • Provide warehouse with pick-sheet that needs to be shipped

  • Provide the shipping department with a Sales order to invoice once orders are shipped

  • Send Delivery orders to steamship lines when containers are onboard the vessel

  • Create Sales orders from purchase orders sent from aftermarket customers

  • Performs other duties as assigned

Working Conditions and Physical Requirements:

  • Work is normally performed in a typical interior/office environment

  • Physical demands of the position are sitting, walking, and constant viewing of the computer screen

Equal Opportunity Employer (EOE).



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