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Field Solutions Engineer

3 months ago

Los Angeles, United States Norchem Full time
Job DescriptionJob Description

About Us

For 40 years, the values of trust and innovation instilled into Norchem' s customer initiatives derive from a commitment to provide high quality, high-performance solutions that minimize harsh environmental impact. As such, Norchem has established itself as the most inventive water, software, and chemical solutions partner for the textile services industry. With our holistic solutions approach, Norchem has earned a reputation for disruptive innovations making us the pioneers of some of the industry's most revolutionary innovations such as single VFD automated injection technology, crossflow membrane filtration and recycling, and plant utility/labor information systems. We are seeking a motivated field engineer who can design, sell, and support automated plant water systems for industrial reuse applications.

Essential Responsibilities

  • Utilize design software to create P&IDs for the implementation of automated plant water systems and do engineering calculations for system configurations
  • Promote the sales of automated plant water systems and ancillary automated process systems for the textile services market and food processing industries
  • Share technical specs, schematics, and ROI calculations for products and applications with the customer
  • Manage the installation and startup of plant water, heating, and other ancillary automated systems
  • Provide customer technical support for running systems in the field
  • Proactively scope the technical solution required to address customer application requirements, assess customers met and unmet needs
  • Develop proposals, product presentations, and other product data required to close sales contracts
  • Monitor your customer engagement activities regularly by inputting your activity into the company's CRM software; maintain clean and updated records for all leads and accounts.
  • Support the quarterly sales growth targets within a defined product set and territory
  • Attend and in some cases present at conferences, trade shows, and other industry events
  • Help expand product market share by working with Sales & Marketing Manager to develop effective product sales strategies.

Prerequisite Skills

  • Proficient with Microsoft Excel & engineering design software such as AutoCad, SolidWorks, Fusion, or Matlab
  • Ability to comprehend and distill complex topics into concise and simple explanations
  • Strong sales and information retention skills with the ability to follow a defined workflow
  • Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations.
  • Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.
  • Ability to maintain a high level of confidentiality by handling sensitive and private customer information
  • Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment.
  • Travel as required. To meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed monthly.
  • Must have a valid driver's license

Preferred Experience

  • Bachelor's Degree in Mechanical Engineering, Business Administration, Industrial Engineering, or related field
  • 3+ years in solutions sales of industrial equipment preferred
  • Working knowledge of boilers, cooling towers, HVAC systems, liquid pumping systems and/or, wastewater treatment systems